Hey @thomasbrooke344,
Please accept our apologies, this is not what we want any of our customers to be experiencing as we know this will be very frustrating.
I have sent you a private message with more information on the matter.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
John M
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
