Help

[Fuzzy-Ginge]

I received a notification from Three asking if I wanted to receive recommended games to my phone. I said yes to this, but i no longer want the services. I can't find how to stop this and it keeps installing games on my phone whenever it chooses to. Can anybody help please

[ShanC]

Disabling AppCloud works temporarily, however when your phone completes a system update it's forced enabled again (or that's the case for me). It's super frustrating. 

[PeteG]

Hey, Fuzzy.

Might it be AppCloud you are referring to? If so, you should be able to stop the downloads by uninstalling or disabling the AppCloud App. 

You can do that by heading into the settings on your device, head down to Apps, then have a look in the list for AppCloud. If it's not showing, hit the options button and enable the "Show system apps" option and look again. If you find it, go in and uninstall the app. If it doesn't let you, it should let you disable the app instead. 

Hopefully that does the trick. 

Pete.

[sc1999]

Hi  call customer services on 333 they should be able to sort out your problem.