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Phone stolen - insurance requires IMEI blocking

The IMEI of our son’s stolen iPhone needs to be blocked. This might have already happened on the Three network. Our insurance company requires this also in the GSMA (CEIR) database.Argos, Apple & Three haven’t been able to assist so far. I wonder who...

Phana by Fledgling
  • 969 Views
  • 8 replies
  • 0 likes

Smartwatch Pairing addon

After 4 live chats, which each included multiple teams, and been told different information by different teams about what/why/how etc., I'm hoping someone here can help.Had a 24M SIM only contract with Three, with an iPhone bought from Apple.  I boug...

cms0608 by Fledgling
  • 786 Views
  • 4 replies
  • 0 likes

Proof of usage

Why is it so difficult to get this document ? Surely the information is all there.  All I need is something to show I have used my phone on the network and it seems like need to jump through many many hoops.  And then after 5 days might not get the r...

andyo1 by Fledgling
  • 636 Views
  • 5 replies
  • 0 likes

Hub not found (MF286D admin UI)

I have my Mesh router plugged into the ethernet port of the MF286D but when that is plugged it I cannot access the Admin (settings) user interface, neither via the app nor website browser. I am connecting to the WiFi of the MF286D but it still says "...

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-jester- by Fledgling
  • 328 Views
  • 1 replies
  • 0 likes

proof of purchase, 3 says i didnt get the phone from them

Long story short, when requesting proof of purchase for accidential insurance claim with other insurer, three says I never got the phone from them.My records prove other wise, evidencing "from three" DPD delivery confirmation email. Also jump in my d...

soni by Regular
  • 2740 Views
  • 10 replies
  • 0 likes

Galaxy S25+ - wifi calling not working?

I have a Galaxy S25+ bought from Samsung.com, which I was previously using on Vodafone contract.I swapped to Three because Vodafone signal was bad in my area. At home I was able to receive call using Wifi calling without any issues, but since moving ...

I can’t pick up & dial out call

I can’t dial out & pick up call when I connect to wifi when I switched off the wifi I can receive & dial outhow can I fix it thanks a lot 

LoliTam by Fledgling
  • 1051 Views
  • 3 replies
  • 0 likes

Best solution 5G Outdoor Hub Y5-210MU

Hi All,I hope are well.Is there a way/setting to prevent Signal Strength Led on Y5-210MU from going to sleep.Please advise.ThanksSal

Sal09 by Active
  • 1779 Views
  • 2 replies
  • 0 likes
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