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HI @Fana04120311,
This is Three's Community, which is a public forum space rather than one where we can access customer's accounts. I wouldn't be able to arrange a call back from here, but you can find all the options to get in touch for Personal and Business accounts on the linked pages.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.