I was being charged installments for my phone 8 months after I paid it

[izastocka]

I had a monthly plan with a device through Three. The plan was £16, and the device was £20 per month. After I finished paying off the device, I was still being charged for it for the next 8 months - that’s an extra £160!

I spent a long time on chat with customer service, but they refused to check my previous bills. Instead, they offered me a £20 one-off credit as a “sign of goodwill.” Honestly, this feels like a joke.

Has anyone else experienced this situation? How do I retrieve my money?

[JonathanB]

Hi @izastocka,

We didn't hear back from you, did you manage to get this sorted out in the meantime since posting?

Thanks,
Jonathan

[JadeF]

Hey @izastocka 

Sadly, I don't have access to your account information from this community platform to check this for you.

Just to confirm your airtime was £16 per month and your device finance was £20 per month? Do you have both agreements showing the term length of your device finance? 

Jade