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Iphone 16 pro max

Warwick66
Fledgling

Why does this company always fob you off with rubbish after numerous chats on customer service live and telling me that as promised I'm scheduled too recieve my ezchange  iphone too replace the faulty one in 5-7 days well today is 7 days and nothing and when you go on live chat I'm fobbed off again yet seem quick too send your bill out but no phone I've never felt so stressed with this company at the beginning but now there a disappointment and customer service is pathetic fed up of talking too them you ring 333 and you can't speak too a human I'm lost for words how long is people supposed too wait most phone companies exchange faulty phones in 7 days I've had no correspondence or email or nothing I'm losing the will with this company 

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