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Me pays sim can’t add to existing account

Baino333
Fledgling

I have an existing Three account with no plan attached (used to have home broadband but contract has finished). 
I have recently bought a PAYG Sim, and I want to add this to my existing account (currently showing no plans) so that I can manage top ups etc through the ap. I can’t see how to do this. 
I have also tried online rather than through the app

can anyone help please?

 

2 REPLIES 2
MichaelP
Community Support Team
Community Support Team

Hello @Baino333,

Were the steps given helpful for you to get your plans linked to the same account? Please let us know.

Thanks,
Michael



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PeteG
Community Support Team
Community Support Team

Hello there. 

If you have more than one account in your name, you can usually link these together by loading up the account you already have registered on My3, head over to Account, then Account Settings, then choose the option to link another account or number. 

Pete.



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