Smartwatch Pairing Error problem

[Silodafunk]

Hi

So couple of weeks ago I got for myself a new apple series 9 (brand new) iWatch with cellular. 

decided to buy that £7 subscription which I did at the first attempt , and it was showing on my watch app and on my watch that I am connected to three but network status was “connecting” . So I thought I’ll give it couple more hours (it’s says on the website 30 minutes) . 

it didn’t work at all. So called on the next day support , they’ve advised to cancel that subscription and buy a new o e which I did . 

since then I am getting that stupid message whenever I try through my app , but a new one 

“You can’t progress to a new subscription as you already have an existing one which is still in progress” 

So, I’ve called support numerous times , got a case number they said they need one week to solve the problem, then I’ve called them again they said they need one more week to solve the problem, they I called again, someone actually have found on my account an older subscription and they said they will cancel it , although I can still see it on my account, and they said it should work in next 48h . It doesn’t . 
iPhone 12 Pro / series 9 iWatch cellular 

Checked on o2 network (wife’s phone and eSIM) and it worked at the first attempt. Not phone or watch issue. Checked that just in case. 

I have to send my iPhone for repairs (camera focus issue) so it is very important to me for that couple of days to stay connected , as this is the reason (one of few why I’ve chosed cellular) I’ve bought it. 

but it seems three has an internal network problem with it. 

so I want to cancel my contract based on that, as it seems they can’t provide services to me anymore if I’ll send that phone for repairs . Other network providers can (o2 for example) . 

all of my conversations with support has been recorded , of course I’ve informed them about this and they’ve agreed to that. 

can You believe that at some point one of these guys from support said that this option doesn’t work for me because I didn’t buy the watch from three ? 

I think might post that on my YouTube channel hoping it will go viral . Would be funny. 

[PeteG]

Hi there. 

Welcome to the Three Community. 

It's disappointing to hear you're having issues getting the Apple Watch set up on Cellular with Three. I'm unsure what would have caused that to happen, but it sounds like you might have to get the addon removed from the account completed before it can be added again. 

In some other posts here, users have reported being advised that the addon needed to be removed and need to stay removed from the account until 1 day after the billing cycle, it's possible this is the solution you might need to go for as well. 

Separately to the Watch pairing issue, it's worth mentioning that if you plan to send your iPhone away for repairs for a couple of days, 3rd party apps and services, notifications, message services and some other features will not work because the iPhone that it is paired to has to be switched on and connected to Wifi or a mobile network while using cellular Watch features. It might be worth setting up a temporary phone to use while it's in for repair. 

Pete.