NR5103EV2

[Coxie3691]

Had my NR5103EV2 hub for about a year now , and not once has my light gone from red to green , it barely runs my fire stick , tried everything , moved it so many times , rebooted it numerous times even been in contact with tech support and nothing exactly the same , tried to cancel my contract as equipment isn't fit for purpose , but unless I pay the remainder of my contract I can't , wish I never got it , 

[PeteG]

Hey there. 

Oh, that's not so great. 

based on how you've described it, it doesn't sound like it's much use. It's disappointing to hear the support team haven't been able to find a solution. Has the team been able to confirm what is causing the issue?

Pete.

[Coxie3691]

all they say is epuipment, is working fine , and must be low signal , and to try and reboot it , and move it , like I haven't already tried that so many times , I've checked the coverage in my area and says it's good , not sure how because if I put the  sim in my phone I only get 2 bars , will have wasted 2 years paying for something that's not fit for purpose , can't wait for the contract to end , will never use 3 again , 

[JonathanB]

Hi @Coxie3691,

If you check our coverage checker, and take a look at the 5G tab on that page how does it look? When you popped the SIM in a phone, did this indicate whether the 2 bars was 4G or 5G?

Thanks,
Jonathan

[Coxie3691]

Can only get 4g in my area , but even with 4g I would've expected to get a better connection than what I have , , TV is constantly buffering to the point I hardly watch it , have a x box  which buffers non stop , and to download a game can take anything between 2 to 5 days , just crazy 

[MichaelP]

Hey @Coxie3691,

Thanks for getting back to us. It's a shame to hear that you're having ongoing connection issues with your 5G hub.

I'm going to send you a PM to put you in touch with some colleagues who will offer some further support.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael