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on 10-26-2024 07:07 PM
Hi
So I had an iPhone 14 Pro max with an apple watch and had the smartwatch SIM pairing plan. Everything was working just fine. I've since switched to android - Pixel 9 Pro with a Pixel watch 3. I've been waiting for the watch to be supported, it finally is, but I'm getting the error "E53305-You already have a paired device" when attempting to set it up. Both the iPhone and watch are unpaired from my apple account, which is the only place I can actually see them associated to me. Is there a way to unpair the old watch from three somehow?
Thanks in advance
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on 10-27-2024 09:59 AM
Hello, Matt.
Welcome to the Three Community.
It's unclear why the watch didn't unpair from the account when you requested it, but I've seen the support team advise on some occasions that they need to remove the Smart Watch pairing addon from the account, then wait until 1 day after the billing cycle before users try to add it back again. It's possible this is what you'll need to do.
To ensure the add on is removed fully from the account, I'd recommend reaching out to the Support Team and letting them know about the issue you're having so that they can make sure the add on is fully removed. You can also get them to confirm which date you should wait until before attempting to add it on again.
Pete.
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3 weeks ago
Did you ever get this sorted I'm having the same issue and I've moved Apple watch ultra 1 to apple watch ultra 2
3 weeks ago
Not yet 😕 I requested that the add-on be removed from my account and am now waiting until the end of a billing cycle - that is actually at midnight tonight, so I'm hoping that tomorrow it won't appear on my account anymore, and I can then set it up afresh from my new watch. I'll post back here with an update when I can!
3 weeks ago
Hi @Mattwilliams89,
How did you get on with this after the bill cycle renewed? Please let us know if you managed to get the new watch set up, or if you need any more support.
Thanks,
Jonathan
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3 weeks ago
I reached out via the chat on Tuesday as the add-on is still there, I've been told to wait until after the 27th November when it should be removed. I'll then attempt to set up my new (now 3 months old...) watch after that 🤞
2 weeks ago
Hopefully you'll finally be able to get it up and running after the 27th. Fingers are crossed.
Pete.
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a week ago - last edited a week ago
Just to confirm, @richdolman, @PeteG, @JonathanB that on the 27th I noticed the add-on was removed from my account. I then followed the usual set-up on my phone (The Android watch app in my case) and it worked! All set up now. Thanks for the help, hope it works for you too @richdolman
on 10-27-2024 09:59 AM
Hello, Matt.
Welcome to the Three Community.
It's unclear why the watch didn't unpair from the account when you requested it, but I've seen the support team advise on some occasions that they need to remove the Smart Watch pairing addon from the account, then wait until 1 day after the billing cycle before users try to add it back again. It's possible this is what you'll need to do.
To ensure the add on is removed fully from the account, I'd recommend reaching out to the Support Team and letting them know about the issue you're having so that they can make sure the add on is fully removed. You can also get them to confirm which date you should wait until before attempting to add it on again.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.