New watch: E53305-You already have a paired device

[Mattwilliams89]

Hi 

So I had an iPhone 14 Pro max with an apple watch and had the smartwatch SIM pairing plan. Everything was working just fine. I've since switched to android - Pixel 9 Pro with a Pixel watch 3. I've been waiting for the watch to be supported, it finally is, but I'm getting the error "E53305-You already have a paired device" when attempting to set it up. Both the iPhone and watch are unpaired from my apple account, which is the only place I can actually see them associated to me. Is there a way to unpair the old watch from three somehow?

Thanks in advance 

[richdolman]

Did you ever get this sorted I'm having the same issue and I've moved Apple watch ultra 1 to apple watch ultra 2

[Mattwilliams89]

Not yet 😕 I requested that the add-on be removed from my account and am now waiting until the end of a billing cycle - that is actually at midnight tonight, so I'm hoping that tomorrow it won't appear on my account anymore, and I can then set it up afresh from my new watch. I'll post back here with an update when I can!

[JonathanB]

Hi @Mattwilliams89,

How did you get on with this after the bill cycle renewed? Please let us know if you managed to get the new watch set up, or if you need any more support.

Thanks,
Jonathan

[mapicker]

Hi I’m having the same problem, add

in definitely not showing in my account and I have waited till after the billing cycle, unpaired and repaired watch, uninstalled and reinstalled Apple Watch app, emptied cache from phone and tried everything else recommended by three or the internet. Can anyone at three help me without it taking hours in a queue? 

[PeteG]

Hello there.

Welcome to the Three Community.

That's not so great. It sounds like the account will need to be looked at by the support team. No one here is able to access your account to do that, you would need to speak to the Support Team on one of the contact options there to have it looked into. 

Pete. 

[Mattwilliams89]

I reached out via the chat on Tuesday as the add-on is still there, I've been told to wait until after the 27th November when it should be removed. I'll then attempt to set up my new (now 3 months old...) watch after that 🤞

[PeteG]

Hopefully you'll finally be able to get it up and running after the 27th. Fingers are crossed. 

Pete. 

[Mattwilliams89]

Just to confirm, @richdolman, @PeteG, @JonathanB that on the 27th I noticed the add-on was removed from my account. I then followed the usual set-up on my phone (The Android watch app in my case) and it worked! All set up now. Thanks for the help, hope it works for you too @richdolman 

[PeteG · Accepted solution]

Hello, Matt.

Welcome to the Three Community. 

It's unclear why the watch didn't unpair from the account when you requested it, but I've seen the support team advise on some occasions that they need to remove the Smart Watch pairing addon from the account, then wait until 1 day after the billing cycle before users try to add it back again. It's possible this is what you'll need to do. 

To ensure the add on is removed fully from the account, I'd recommend reaching out to the Support Team and letting them know about the issue you're having so that they can make sure the add on is fully removed. You can also get them to confirm which date you should wait until before attempting to add it on again. 

Pete.