Proof of usage

[Alex28]

I have nightmare with customer service  3G company  more than three weeks, they can't sort out proof of using no chance they send you  document i have contract with them 10 years finally, i'm happy to cancel my contract because NOT professional workers simple document to provide proof of usag never providing even I'm using the phone every day. And I buy the phone from 3G  company as well they keep saying sorry to hear about that. We will sort it end never happen  so people, be careful, because if you need proof of usage, do provide to your third part insurance, you never gonna get that document from three G company 

[MichaelP]

Hi there @Alex28,

As we didn't hear back from you, I just wanted to touch base to see if you were able to obtain the proof of usage yet.

This is usually something that can be provided, but if it hasn't happened, have you been given an explanation for what's preventing it?

Thanks,
Michael

[PeteG]

Hi there.

It's disappointing to hear you're having issues getting proof of usage. That's something the team can normally provide you with. Did the team advise why they couldn't provide it? 

Pete.