Three Trade In Scammers

[angelmayxox]

DO NOT USE THREE TRADE IN

I’ve received an email about my device stating it’s been received and my payment was confirmed, 3/4/25, it has been 5 working days and are still yet to receive my payment, I have contacted Ingram who have said oh the phone and in writing that 3 are responsible for making the payment and should contact them! That would be great if I hadn’t already contacted 3 and been told the opposite and that it is ingram’s responsibility to pay! It is literally robbery, stealing devices and making up random delay reasons as to why the money hasn’t hit my account, even accused my bank of withholding the funds even though i’ve contacted them also! Do not Trade in with 3

[JonathanB]

HI @angelmayxox,

I'm really sorry to hear about the delay with receiving your Trade In payment, and any confusion around how this is processed when you've got in touch. Our partners at Ingram handle receiving devices, and grading them to confirm the values of any payments, but we do handle the process of sending the refund once they communicate this back to us.

We'll do our best to support you with getting this sorted out, can you help me understand the timeline of events please? On 03/04/2025 did you receive an email from the Trade In team advising that your payment will be made to your bank within 5 working days (by 10/04/2025)?

Thanks,
Jonathan

[angelmayxox]

Yes I received an email, stating that my device has been accepted and i’m awaiting payment from 3/4/2025 in 5 working days, 

was pushed back and forth from 3 to ingram either one of them accepting responsibly for missing money. The agent at 3 said, there is a delay in my payment and wait to the end of the day but was stil not told what this delay is and it’s now friday and stil haven’t received any funds. 

I will be reporting this to obudsman as it’s theft, the policy is 5 working days and it’s been breach, three should be ashamed of themselves! 

If the money isn’t recieved by midnight tonight, I will take this even further