About three months ago, following Three commissioning a new 5G booster mast about 200 metres from my home, I decided to take my broadband service from Three and to ditch my present provider (who, of course, have all used the Open Reach landline telephone cable to my house). The 5G radio link concept is working remarkably well, with download speeds as fast as I would have to go for a Full Fibre connection to replicate from a landline service.
However, there seems to be an issue with the ZTE Hub. Seven devices make use of the hub - two computers, my desktop and my laptop, two smart television sets and three printers. The problem is that I constantly have to reboot the hub in order for everything to work satisfactorily. The two computers are the least of the problems. However about once every two weeks one of them will not get an internet connection when I switch on first thing in the morning. The strange thing is that when this happens, the icon at the bottom right hand corner of the computer screen says that it is connected to the internet but in fact it is not. A reboot of the ZTE Hub sorts things out. The two televisions are the next most problematical. At least 50% of the time each television will display an error message saying that there is no internet connection. Again a reboot of the ZTE Hub sorts things out. The three printers are the most problematical. Obviously none of these require an internet connection but they are connected to the hub via wifi and they make use of the router/network features of the hub to enable the computers to use them to print documents. Almost every time that I switch any of the printers on, particularly first thing in the morning, the computer requesting the print will come up with an error message to the effect that the required printer is 'not ready' or 'cannot be seen' on the network. Normally, as I say, this would be first thing in the morning but it does also happen later in the day occasionally, if the printer has not been used for several hours. Again a reboot of the ZTE Hub will always sort things out and all the printers will work correctly.
At first sight it would perhaps appear that the ZTE Hub is losing its connection with the 5G mast, when it is not used for several hours, particularly as the problems mainly occur first thing in the morning - although all the LEDs on the hub are always on and, for the most part, it is only the televisions that are an issue with no internet connection. But that does not explain the issue with the printers. Maybe the ZTE Hub has an intermittent faut with its router facilities. I am convinced that the problem lies with the ZTE Hub, as all the problems sort themselves out with a simple reboot of the hub. It is frustrating to have to be constantly rebooting the hub and I should not have to do so, if it was working correctly.
Any help, comments or advice will be greatly appreciated.
Wil Tongue
