iphone 15 Pro max Delay

[FrMatty]

i pre ordered the iPhone 15 Pro Max on the 15th at around 3pm after the site was playing up for so long… was expecting it to arrive yesterday, heard nothing from Three since and my order is still pending. Apparently some have been delayed and received texts, i’ve still recieved nothing from Three or DPD about it being delayed. Customer service have said it’s with DPD, then told me they ran out of stock and said they don’t know when they’ll have it back in, then told me i have to wait till october 18th then said it will be a few days… does anyone over there have a clue what’s going on? I paid for it to be delivered ASAP and at this rate I probably won’t be getting it at all. Very Poor from Three.

[Craigthefod]

I had a similar issue was meant to get my phone delievered yesterday I was skeptical about it because I hadn’t received any tracking info or delivery time slot. So after speaking to support twice through out the day they reassured me it was still being delivered today and not to worry. Only for them to tell me on the third time of reaching out that there will be a delay because of a stock issue and no apologies for me for taking the day off of work to be home all day. And zero help as to when the device will actually be delievered fuming. 

[sc1999]

Didn't this happen with the iPhone 14, 13, 12, etc. It seems that Apple provide enough phones for a lucky few and then claim surprise that there is more demand than their sales team predicted.

[Avondale]

@sc1999 

Is it a deliberate strategy to generate hype and pent-up demand ? 

[sc1999]

I doubt it. Just bad planning and forecasting.

[Sabrinaconde]

Im facing the same issue, ordered on 16th fist thing in the morning since the website was busy the day before. Delivery date schedule for 22nd September, and nothing from DPD to let me know the time slot, several call to Costumer service and 3 different member of staff guaranteed the delivery for the 22nd and that DPD would get in touch soon. Later on the same day, a 4th person told me that the delivery date was schedule for the 18th October… I lost it. I kept calling and all of them gave me different excuses for this mess, one even offered me £5 off my next bill, that’s a ridiculous joke. A text message later on telling me that they’re working hard to delivery the phones by 4th October. I couldn’t hold myself so I went to my Three Local store and the lady told me some costumer are getting the phone delivered tomorrow 26th September so I should chase Three as well. So it should be a stock somewhere, if someone is getting a phone delivered tomorrow, I also wants mine. If not, I’m cancelling my contract and go to EE as they have loads of stock 

[Avondale]

@Sabrinaconde 

Have you checked the EE customer community to make sure that is correct ? 

Both Three and O2 seem to have issues as reported on their customer forums, so I'd be careful that cancelling with Three does not delay your handset for even longer. 

[Coffeesurfers]

Im in the same boat!  Ordered by phone a couple of minutes after 9am on the 15th and like yourself, the operator was beset with technical difficulties and had to keep calling me back when her systems were backup

I ordered x2 phones at the time...

 Natural Titanium Pro Max (for myself)
 Blue Titanium Pro Max (for my daughter)

and again like yourself, the 22nd came and went and no notifications from DPD or three.
Several calls and web chats contradicted themselves, some said it would be arriving before 11am, other said it would arrive in a couple of day.  On the third and final call to three customer services, I was advised that there was a stock issue and that it could be delayed by several weeks!

Perhaps I was being naive to expect that three, who heavily advertised the pre-ordering date etc did not have the necessary inventory to fulfil the orders!

Has anyone received a 15 pro max from three?

[Avondale]

@Coffeesurfers 

I believe that many O2 customers have been let down too : word is that Apple are prioritising their own direct sales. 

Went past an O2 retail store at 8.55am yesterday (Saturday). They were queueing around the block but I have no idea if that was to collect or to complain.  

[LunaNoxFleuret]

I’m in the same boat as you, paid for 15 pro max delivery today, no word on what’s going on. One advisor tells me it’s dispatched, the next says it’s not, and they don’t know when it will be. I asked for my delivery fee back, apparently it will be taken off my next bill. Apparently, even tagging Ofcom in social media posts isn’t making them speak up 😣