Long story short, when requesting proof of purchase for accidential insurance claim with other insurer, three says I never got the phone from them.
My records prove other wise, evidencing "from three" DPD delivery confirmation email. Also jump in my direct debits thereafter, where i paid £48 to £50pcm over period of 2 years. I explained to the chat agent, this would have been for sim & phone , they said they do not have record of this phone on my 3 account, just detail of sim only deals.
I eventually got an email address, where they said other team might be able to help. i can only sit and wait for thier reply. (threeinsurance@squaretrade.co.uk) Not sure why im referred to three insurance as i dont have insurance with them.
I need proof of purchase for the claim otherwise i've lost out due to 3's record keeping. This is not fair 😞
