Devices – Get support for device related queries

Resolved! Trade In Problems

I'm having big problems getting a payment for my trade in phone, both ingram and three claims the other makes payment. Any help would be appreciated.

Every time I update my phone 3 forces me to "Complete My OS Upgrade" which basically means "we are forcing you to look at these apps and select some for you to download to make us money unless you unselect them". I also have random games just appear ...

proof of purchase, 3 says i didnt get the phone from them

Long story short, when requesting proof of purchase for accidential insurance claim with other insurer, three says I never got the phone from them.My records prove other wise, evidencing "from three" DPD delivery confirmation email. Also jump in my d...

Three/ingram trade in

So I'm another person who fell into the trap of upgrad now and get £120 extra for your trade in/recycle on your old phone. Ingram fob it off as a three issue, three cannot give any reason as to why I haven't received my £418. Three chat is useless, a...

Trade In - Payment Outstanding

I would just like to enquire whether anyone has actually received the funds for their Three Trade In device?I received an email confirmation 12 days ago confirming payment for my device had been paid straight into my bank account. After consulting wi...

Three trade in

Hi , does anyone know the timeframe for trade in payment? I was told by email that I would be paid in 3-5 days it has now been 5 days and still no payment. It annoys me because I have to pay my bills on time otherwise there's late payment fees but th...

Missing trade-in payment

Could somebody please advise who I need to speak to regarding a missing trade-in payment?I had email confirmation from Ingram that the trade-in was complete and payment was due to be paid into my device plan on the 17/02/2025. More than 2 weeks later...

Is the ordering system one of the worst?

Honestly trying to upgrade my phone tonight and I couldn’t tell you if it completed even when agreeing to credit agreement, selecting the shop to pick it up. It crashed so many times, some times i couldn’t select what I wanted even if it was just a c...

Resolved! Ingram delays

I upgraded the s25 ultra using enhanced trade in on my old s24 ultra. I was offered £645 and sent it off on the 18th of February and was received according to tracking on the 19th of February. So far I have had no contact from three on ingram on this...

Resolved! Can i get free data?

............help!!!!!!!!

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