cancel
Showing results for 
Search instead for 
Did you mean: 

4G often claims to be on but doesnt work

Heisenberg912
Regular

As the title says really. I find very often my phone shows as connected to 4G but when you try to use anything on the Internet (browsers, apps, speed tests etc) they just don't work. 

I first noticed this at my work where coverage seems to come in and out. But just recently I went on holiday to north Wales and the issue was ubiquitous, I just found the coverage to be extremely unreliable. I've also been travelling around the lake district in the last week (around where I live) as I've been off work and again the same issue. Much more often than not my phone says it has 4G but you try it and it doesn't work. 

This is very frustrating as I'm paying for mobile data but like I say most of the time it doesn't work.

When I first noticed the issue at work I ordered a new SIM card to rule that out. And I've done all sorts of reboots, aeroplane mode off and on, delete settings etc.

But like I say this is all over the country. I also have to travel around the Northwest a bit for work and i checked it a lot when driving from the lake district to Wales, similar story. Indeed in my home town it will cut in and out as I move through town. One street it works fine, a few streets over nothing.

Why does my phone say it has 4G when it doesn't? Is there anything I can do? I just want reliable 4G. I've been with Three for a long time now but the coverage seems to be much worse for me than it has ever been. Ironically the only place I find it works always is at home, where I don't need it thanks to WiFi....

Can anyone help?!

 

Best solution
Best solution
JonathanB
Community Moderator
Community Moderator

Hi @Heisenberg912,

I can appreciate it's really frustrating to see you've got a strong signal, but are experiencing slow speeds, or experiencing time outs on browsers or other apps.

The signal strength does play a part in data speeds, but it's not the only factor. This could be indicative of congestion, where a high number of users, or large amount of requests to the network are impacting the speed of connections, regardless of the strength of the actual coverage.

We can only discuss the situation in a general sense on the Community as this is a public forum, and we aren't able to examine your individual account from here, but I'd suggest getting in touch with customer services. They can run checks against your connection and specific areas where you've been impacted, and help check into your options if you feel the quality of service provided hasn't been adequate.

Just one more potential thing to try. You've mentioned a little about deleting settings, so apologies if you've already covered this, but it's worth deleting cached data for your apps and browser, and potentially resetting your Network settings in case temporary Internet data is slowing your connection down too.

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


View solution in conversation

10 REPLIES 10
Heisenberg912
Regular

Thanks Jonathan

I'll get in touch with customer services and see what they can recommend/do.

Thanks