on 08-10-2024 11:58 AM
As the title says really. I find very often my phone shows as connected to 4G but when you try to use anything on the Internet (browsers, apps, speed tests etc) they just don't work.
I first noticed this at my work where coverage seems to come in and out. But just recently I went on holiday to north Wales and the issue was ubiquitous, I just found the coverage to be extremely unreliable. I've also been travelling around the lake district in the last week (around where I live) as I've been off work and again the same issue. Much more often than not my phone says it has 4G but you try it and it doesn't work.
This is very frustrating as I'm paying for mobile data but like I say most of the time it doesn't work.
When I first noticed the issue at work I ordered a new SIM card to rule that out. And I've done all sorts of reboots, aeroplane mode off and on, delete settings etc.
But like I say this is all over the country. I also have to travel around the Northwest a bit for work and i checked it a lot when driving from the lake district to Wales, similar story. Indeed in my home town it will cut in and out as I move through town. One street it works fine, a few streets over nothing.
Why does my phone say it has 4G when it doesn't? Is there anything I can do? I just want reliable 4G. I've been with Three for a long time now but the coverage seems to be much worse for me than it has ever been. Ironically the only place I find it works always is at home, where I don't need it thanks to WiFi....
Can anyone help?!
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on 08-15-2024 02:47 PM
Hi @Heisenberg912,
I can appreciate it's really frustrating to see you've got a strong signal, but are experiencing slow speeds, or experiencing time outs on browsers or other apps.
The signal strength does play a part in data speeds, but it's not the only factor. This could be indicative of congestion, where a high number of users, or large amount of requests to the network are impacting the speed of connections, regardless of the strength of the actual coverage.
We can only discuss the situation in a general sense on the Community as this is a public forum, and we aren't able to examine your individual account from here, but I'd suggest getting in touch with customer services. They can run checks against your connection and specific areas where you've been impacted, and help check into your options if you feel the quality of service provided hasn't been adequate.
Just one more potential thing to try. You've mentioned a little about deleting settings, so apologies if you've already covered this, but it's worth deleting cached data for your apps and browser, and potentially resetting your Network settings in case temporary Internet data is slowing your connection down too.
Thanks,
Jonathan
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2 weeks ago
I have exactly the same problem with G4, and the issues are accelerating. I am now unable in some locations to even make telephone calls. If you try and use Three’s support service you enter some kind of purgatory that seems specifically designed to prepare one for a descent to hell. Looking more and more like I shall be forced to upgrade and go to G5.
a week ago
Hey @REDNED
Welcome to the Three Community page.
How long have you had this issue? We did have an outage yesterday effecting some of our customers.
Please see below.
Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so. A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.
We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Thanks, Jade
Tuesday
Hi Jade,
I have had this issue for some months. It has become progressively worse in that time. For example, I used to be able to access 4G services from anywhere inside my home, I can now no longer access 4G services from any location in my home. I am unable to use 4G in much of the BS15 area of Bristol and even parts of BS1. This is nothing to do with the storms and temporary outage you mention in your reply.
Wednesday
Hi @REDNED,
Thanks for clarifying the situation, when we have a more generalised outage ongoing it makes it more difficult to investigate more specific issues, but that issue has now been resolved.
Have you been able to check our Network Status Checker to see if the problem areas coincide with any known issues we're working on? Have you been in touch with customer services about this issue, if so were they able to identify any faults, issues, or other advice?
When you say you can't access 4G, is there no signal showing at the time in areas where you had signal in the past, or do you mean that you're seeing a 4G signal but are unable to successfully make a call, or use your mobile data? ?Just to clarify, at home, and the general postcode areas you've mentioned there's issues, but you've been able to use your service from other locations as normal during this time?
If you can let me know a bit more in relation to the questions above, I'll do my best to direct you to some more help.
Thanks,
Jonathan
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on 11-30-2024 09:36 AM
I have exactly the same issue. When we are out I have to use my fiances hot spot and he also has three same as me. He says he never has issues but I never have data out of the house and it’s very inconvenient if I’m alone.
on 09-03-2024 08:57 AM
I have the same issue. 4G or 5G even with full signal often doesn't seem to work for any apps/ browsing etc. Thinking of swapping network as tried other providers sims and no issue. Had the shop check settings and apparently all ok but still not working. Been an issue now for the last few years, to the point that all my colleagues make a joke about 3's fake 4/5G network!
on 10-14-2024 06:54 PM
funny enough me and my wife have 3 contract and 4 G not working in my house but when we go outside our area working fine , i have been in the harrow in the hill shop and the guy said it should work when i give you new sim card which he did and when i come home again same story never work, i have to look for new provider
on 10-18-2024 02:50 PM
Hello @hussein,
That's a real shame to hear you're having some signal problems indoors.
We'd recommend trying to reset your network settings, as this can sometimes refresh your network and help to restore it.
I'm also going to PM you to request some more info on this.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
Michael
on 08-27-2024 12:12 PM
I am also having this issue. Data completely cuts out when I leave the house, but only happens in the last 5-6 days of my billing cycle and the first 2 days of my new cycle. But I’ve never run out of data so cannot be that!
