ATW Roaming Pass Issue

[Eannakin]

Hello, 

i purchased a 3 day ATW roaming pass for my trip to the USA. When I land I could see bars but no data symbol (4G/5G) next to it. I didn’t get an activation message and it wouldn’t activate for 20 mins. It took making a call to the UK to activate it. 

however I still do not have any data and no symbol next to the bars. Does anyone know what is happening or what I could do? 

thank you 

[tarantella]

Make sure your spend cap isn't set to £0, and that your credit limit isn't set to £1

[jr0]

Hi @Eannakin 

Is mobile data or data services when roaming enabled from your phone settings?