Am I the only one having network problems since the merger?

[Oscarish75]

I've had nothing but problems since 3 announced they've completed the merger. Always had the best network coverage of all the family mobiles. But not anymore.  Problems making and receiving calls. Online apps not launching straight away or working at all. Restarting phone multiple times to get things to work? I've an S24 ultra.  Can't be too old a phone and automatic software updates. I know what the answer will be if I approach 3... nothing wrong.  Anyone else?

[3MobileLags]

same here, my 5g has been horrifically laggy ever since around the merger was announced. Absolute joke, i don't have time for this. Switching to EE.

[Paddiewack]

Where you’ll pay a lot more with similar coverage! I would check the network status page if I were you. 

[3MobileLags]

same here, my 5g has been lagging ever since the merger, absolute joke, switching to EE, i dont have time for this. 

[LydSquid]

I've been with three since I first got a phone (I'm now 29) and always had amazing service with data. That was up until a few months ago when the merge with Vodafone came in. Now every time I am using data (no matter if its just down the road or on a car trip) loading websites takes so long, and that is if it actually loads! I'm looking at moving as soon as I can with my contract, very sad to do that though as I have been very loyal...

[JT74]

Just to let you know, my 4G/5G data has been extremely slow, and I'm raising an official complaint tomorrow. I agree it's to do with the merger of the networks. It cannot be anything else as i've been with Three for 12 years and never had an issue. I tried a fmaily member's SIM and immediately got 100mbps on my phone. When I run Google Speed Test it drops to under 1mbps. Anyone telling you it's your phone settings is gas lighting you.

[TedRob]

I new to three, pay SIM card. No calls or texts. No data. Infuriating!

[JonathanB]

Hi @Oscarish75,

Sorry to hear that you've been having trouble with your connection recently, I don't think this will be related to the merger though. There will certainly be big changes as there's billions being invested in network improvements and this will be an ongoing process.

The first thing I'd recommend to check is if we're aware of any local issues using our Network Status Checker. As @Paddiewack suggests a cache clear can help with browser and app issues, or resetting your network settings can also help with a variety of calling/data related issues. Please be aware that resetting your network settings does forget your saved Wi-Fi and Bluetooth connections.

Thanks,
Jonathan

[Paddiewack]

You’re unintentionally (I’m sure) jumping on a bandwagon. Look to your device;maybe clear the cache or even reset network settings. Check the status page for any issues local to you.  But it’s never going to be a merger issue;corporate suicide isn’t on the menu.

[Philios1978]

I’ve done all of your suggested tips but even with a completely different phone, the same problem persists.

i had full 5g last week but now I have nothing.