Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Julez]

My contract ended this January and I just got a sim upgrade. All of a sudden I can’t make any more calls. I was told that this keeps happening to contract phones as a way to get people to keep upgrading new phones. I’m the only person that manages my finances, if I could afford to upgrade the phone I would. This is terrible and not fair on customers. I have no outstanding bills, just the final bill which is not even due yet. What else can I do as I still need this number right now. I’m so disappointed and extremely upset. 

[eb186699]

Calls (incoming and outgoing) not working for me either today, since around 9:30am. Seems to be affecting everyone with three, so hopefully that's the issue (not just your upgrade!)

[Kyleconor70]

Can’t or receive calls 

[Kyleconor70]

Why can’t I make or receive calls calls it’s not on I need it for my work 

[CFC73]

Absolutely disgusting from three. 16 years I’ve been with them.this will be the last time for me!!!.

[Kateeg]

Me too this is ridiculous. Whole family affected. Elderly parents can’t reach us and affected work too. Never again am I renewing with three. 

[JrH]

I'm sick of Three Mobile Now... Service is getting worse everyday. 

Whole family are unable to Make or Receive calls. 

Ongoing issue loosing Internet 

Ongoing issues with poor reception 

Terrible Service 

[Alfanso]

Still cannot make phone calls or recieve any calls all day night mare

[FayeBee]

Can’t make or receive calls. Newcastle upon Tyne. All day now !

[Jacquie]

I can’t make or receive call in wales