Calling issue 23/01/2025

[DanniD]

Hi everyone,

We're aware of an issue where some customers are unable to make calls today. Our team are working hard to fix this as soon as possible and we're sorry for any inconvenience this may be causing. 

Due to this issue, our phone and chat lines are incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.  

Thanks,
Danni

[Bradders83]

What’s going on? Nit been able to call or receive since 1pm 😡😡

[Tmg79]

When will this issue be fixed ??? I hope you will be compensating us customer not only for the major inconvenience but also the people who are awaiting medical calls/results, and who are loosing custom or communication with customers and become out of pocket because your service is down. There could be thousands of children stranded not being able to contact their parents as well 3 of my child also have mobiles on my contract. I hope the unthinkable doesn’t happen to any child or adult alike and are unable to call for help

[Jls13694]

Lack of communication and so unacceptable it’s like yous aren’t a professional company 

[terrible3]

unacceptable

[Debra1231]

When is it expected to work again

[Mas9181]

Is there an ETA for phones to be working again. 

[ASpark]

Unable to make and receive phone calls all day! This phone is the lifeline of my business when will it be repaired?

[stroudstever61]

Same in Stroud - Three used to be good, particularly for overseas use. But now I'm done with it. 

[Clairemcg]

Any idea when this will be fixed?