Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.

We're aware of a number of reports that customers have not been able to connect to 999 calls. Data from the emergency services shows that normal volumes of 999 calls being placed via our network are being connected.
We are taking these reports very seriously and are investigating this urgently and we apologise if anyone has been unable to successfully contact emergency services.

While it is likely your call will connect correctly to 999, if you have any issues please try another network or landline.
Please do not try and test 999 calls from your device as it may prevent genuine calls being answered quickly.

Due to this issue, our phone and chat lines are incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Lou78]

Due to the fact that we are paying for a service that we can not use and that you can not provide and for nearly 9 hours and could be longer. Will customers be compensated? It has my impacted work and for many others. 

[Knitie]

Hi Danni

Any reason why Three have not let their customers know???

[Angelicstorm]

It's been 5 hours since your post and been since approx 2pm when I lost my phone calls. Will amy of us get an update at any point as we need to have resolve or alternative options and just being kept involved as it affects us normally calms most people down. 

[Jainemac]

Still didn’t receive the emergency alerts. Everyone else in The household did as on other networks… sort it out 3!

[Ballerina]

I haven’t been able to make or receive calls since this morning and during a live chat with 3 no timescale given for when it may be resolved 

[Dee2]

5hours since this update & my phones still not working! Surely you must have an update by now or are your customers not good enough to be kept informed! 

[Ibo]

ل Not some customers, but all customers. I missed work appointments, which means losing money too. Who will compensate me for my loss? 

[SMFR]

Hi I also experiencing issues. I can’t make any outbound calls.

[Chloe15]

I can't receive calls or text message and I also can't send or call anybody either this has been all day I have a baby at home and I'm working 

[Jahid]

Any idea when this issue I’ll be resolved? Been struggling all day