Hi I'm currently away on a holiday so I'm unable to get in touch with 3 customer services. Around 2 weeks ago I got a letter home of SIM plan renewal which had jumped to £25, was only paying £6 last year. Immediately I decided to request PAC code and leave for another network. However I then got email next day offering me a £6 monthly SIM deal.
I went on live chat and spoke to someone who then changed my SIM plan to £6.
2 weeks later whilst on holiday I've checked bank statement and £15 has been taken off from my account. I logged into my3 account and I am still on £20 SIM plan? What has happened to live chat promising me to change to £6 SIM plan?
I cannot cancel my SIM plan as the outstanding charges are ridiculously nearly £200.
I feel so disgusted and cheated by 3 network.
What are my options to leave 3 without paying £200 and keep my old number because I haven't used any of the minutes, texts or data since I'm away on holiday.
Thanks
