Logging in just got better. Find out how.
Good news – you can now use your My3 login details for Three Community.
The first time you use them, you can link your current Community username. Or you can create a new one.
Not used My3 before? You can register before you access Three Community.

Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2014 Views
  • 0 replies
  • 2 likes

Over two weeks to complete porting

I have ask three to port my company number over to the new contract on the 11th of March. It has now been 15 days. I have multiple different explanations why the port was not successful. The first customer service operator told me that my number is c...

Problems receiving texts/calls.

Hi,I recently swapped from O2 to Three PAYG. Yesterday was the day of my number being forwarded. I can see that it has been forwarded (Checked the number) and I can make calls outbound. (My O2 sim disconnected yesterday).But i cannot receive any text...

KAO17 by Fledgling
  • 61 Views
  • 1 replies
  • 0 likes

Replacement SIM problem

Bit of a saga this one and I'm losing patience with Three customer service...I reported my phone lost on the 20th March and my SIM was deactivated, plus the handset was blacklisted. Thankfully the phone was found and returned to me on the 21st, and I...

Sim activate

I order a replace sim and it's not working.it took already 3 days to come

Payment issue?

I have recently missed a payment on my bill at the start of this month of £87. Therefore, I went to go onto the three app to solve this payment, it told me I had to re-register my account as they were upgrading the app. I had tried this at least 100 ...

activating esim abroad

I am changing my phone and I am abroad . I want to transfer my esim to my new device while being abroad as I have no plans to return UK soon.I have read on this community that it's possible but when I contacted the 3 customer chat they simply refused...

meet147 by Fledgling
  • 170 Views
  • 1 replies
  • 0 likes

Number transfer not working after 72 hours

Started porting process in store on tuesday 5th march. Hadn't happened by 6th so called up, was told to wait 24 hours. called on 7th, was told a ticket had been raised and to wait 24 hours. Called back today, no such ticket had been raised. Now been ...

sp90db by Fledgling
  • 121 Views
  • 0 replies
  • 0 likes
Labels