Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12741 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4016 Views
  • 2 replies
  • 3 likes

Sim card not activating

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.To speak to 3 support, I need to know the nu...

customer service clowns

I'm currently being charged for a phone I never purchased!!!! Pretty sure this is illegalKeep getting cut off when I try to sort this mess out, The worst customer service I've ever know. 

M212_ by Fledgling
  • 72 Views
  • 2 replies
  • 0 likes

Best solution Connection dropoff in Kingsclere

Alright, let's begin with some context: When I signed my 3 contract back in 2023, connection speeds where I lived were decent for a countryside village that relies on one local transmitter for most of its networking needs. Prices were cheap (and stil...

Naidvar by Regular
  • 121 Views
  • 4 replies
  • 0 likes

New sim - Not direct from 3 - Not activated - Can't find number

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.To speak to 3 support, I need to know the nu...

Joe81 by Fledgling
  • 560 Views
  • 9 replies
  • 0 likes

Sim still not activating

Hi all.Im at my wits end about this and Im hoping someone can help.I upgraded / renewed by mobile home broadband on the 24th Jan and was sent a new hub. I noticed on the day that my old broadband hub / sim had been stopped working. I was sent a new s...

karlc by Fledgling
  • 180 Views
  • 2 replies
  • 0 likes

Need new sim

I need a new sim and I can’t get into my account to order it and it says they sending a code to the lost sim wat can I do

Clucky by Fledgling
  • 130 Views
  • 1 replies
  • 0 likes

three 5g hub issue

i am having a few issues with my three 5g hub, the hub is located at a top bedroom windowsill and i'm getting speeds as low as 10 mbps download and 0.2 mbps upload and the wifi keeps disconnecting and reconnecting in its own time. i have checked my l...

Three network Call centre scam

Hi,I am here to talk about a huge scam i have used three network for 15 years and for the last three months i have been trying your call centre and they had on of the worst service in my hole life i have lost  around £550! i will not be using this se...

jannik by Fledgling
  • 254 Views
  • 1 replies
  • 1 likes

Esim to physical sim

Hi is possible to change from esim to physical sim? Can I still use esim until physical card get delivered? Thanks 

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