Network

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Problem with making calls and receiving calls at my work area

Hi,I recently faced an issue with making and receiving calls using my Three SIM card on my Samsung A7 mobile while at my workplace at the university. Up until three weeks ago, I didn’t experience this problem in this location.Please note that I do no...

No Service, No Support

So I am a UK3 customer, And I’m currently on holiday in Sweden. For the first 12 days of me being here, my network was fine, including roaming. I had no issues.I woke up this morning and I had “no service”. I tried to get in contact with three custom...

Roaming divert

Hi therei hope that you are well.if i am abroad and i divert my three mobile number to a voip landline number… will anyone calling me then hear a local dial tone rather than an international dialling tone? I am aiming to avoid people calling me knowi...

texting issues

I have been having issues sending text, most time I get a reply saying 'message sending failed' it happens only to some particular phone numbers. Please I need help

VPN woes on Cisco hardware

@JonathanB I wonder if you can helpMy company has recently started using a new VPN, and I cannot connect to it for more than a couple of minutes using my Three data sim.It's a Cisco Anyconnect endpoint agent, presumably with a Cisco ASA in the backgr...

Network issue in Brazil

Hi community, I have been using pay as you go 10GB Plan roaming in Brazil from 4 September and it was all good untill today. The network suddenly down and can't search and select any network automatically and manually. The data roaming is on. Just ca...