Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Outage in St Albans

I normally get a full strength 4G signal in the St Albans area (AL1 London Road / Approach Road). For the past week there has been no 4G and the 3G signal is hovering between nothing and one bar on my phone (and also for others who are on the 3 netwo...

Gulworthy Devon

In Gulworthy, postcode PL19 ***, the internet speed has dropped from usual 35mbps to less than 1mbps. Often there is complete signal loss. Network signal is now always weak. I can't make any calls anymore without it dropping out. The website says fau...

No network

No network for four days near Biggleswade in Bedfordshire? Anyone else have this problem?This is a joke, I’m on Three 5 G broadband and mobile so nothing works.

Permanent network issue

My mobile data speeds and coverage are really poor despite being within an area of supposedly good coverage. Whenever I enter my postcode into the network status checker it always provides the standard unhelpful response: We're working on fixing an i...

Best solution 3g shut down emasculating 4g phone's calling abilities

In Oct 22 bought a NOKIA 4g phone for my wife to prepare for 3g shut down.Today I find it can only do texts, not calls.3 CHAT advise VOLTE must be enabled; phone was sold by AMAZON as VOLTEenabled. It clearly isn't as there's no VOLTE options in sett...

No signal

For 2 weeks now my signal as been poor.The last 2 days I've had no signalThree's network checker says there are no reported problems and signal in my area is excellent.Anyone else having problems Penistone, South Yorkshire area

4g c

Hi I work in Chester I have noticed this year that parts of the city centre offer little or no 4g coverage I have tried to resolve this with three but the customer service team have not been very helpful unfortunately

Best solution Data roaming stopped working after monthly data pack renewal

Hi,I have a PAYG SIM and a monthly 10GB data pack (my sim is about 10 years old and I've had the data pack for almost a year). I'm currently in Finland. I had data without any issues this whole week, on Friday I got the message that my data pack got ...

No Service Today

Hi, I have had no network coverage as of today 28/09 in Oakham, UK. Everything was going smoothly until about 9am where I suddenly had no WiFi nor data. I spent 2 hrs in the afternoon trying to fix it myself and even wasted £5 on an hour of EE (to wh...

Problem with receiving, making calls and with voice messages

I have problem with receiving making calls also with voice mail. My mobile phone is 4G so could you please tell me for what reason three stoped receiving making calls?, only can receive and making calls only on WhatsApp and messenger