Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.We're aware of a number of reports that customers have not been able to connect to 999 calls. ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Calling currently broken, but it's been sporadically broken quite often recently

Today I am completely unable to make or receive calls. Texts and internet seem fine. I've done some testing. I happen to have a lyca sim that I was able to swap, so I know all my hardware is working. But on the 12th of January I know someone attempte...

No calls

I cannot make calls… ppl can ring me if thier lucky it getd trough but cuts off right away!! everything else is working… help!!!

Calls

My calls aren’t coming through and when people try to call me they aren’t coming through it is just ringing but my messages and data work what’s happening

No voice service

Down detector reports a spike of over 3000 complaints about the network and inability to make calls.Come on 3, admit you have issues!!

Calling

I am unable to make outgoing calls either on the network or by WiFi calling. Everything else is ok, I have restarted my phone but still nothing. My partner is on ID and is having the same issue.

No call

Can’t make call or receive

No Cala workin

Hi there I not able to make or receive calls g23hw

No calling

No calling when i dial its blank no voice i have 3 number same

5G on Pay as you go

Hi all, does the £10 pay as you go deal with 20GB of data, unlimited minutes and texts include 5G? Thanks.

CarPlay issues calling three to three

Using Apple Car play, I can make calls three to three but my car audio is not received. If I call any other network the audio is fine. If I use my work mobile in the car (on EE) it is fine. The audio issues are only when I call a number on the three ...