Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32408 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11361 Views
  • 2 replies
  • 4 likes

Best solution Dumb question, but just to clarify...

  Regarding the 'one time' payment roaming data plans. For 40gb at £10 it says in the small print underneath: ''Upto 6gb'' & for 100gb at £20 ''Upto 12gb'' I'm guessing this means for outside the UK and since I'm using it in the UK I get the full 40g...

Goofy by Fledgling
  • 517 Views
  • 1 replies
  • 0 likes

Best solution Connectivity on phone

We have 2 phones, both on 3 network. For the last 2 months both can’t receive or make calls whilst in the home. both were fine prior to this. if I reboot the phone it will let me call as long as I do it within a few seconds of the reboot. It then blo...

Amatay by Fledgling
  • 1332 Views
  • 5 replies
  • 0 likes

Best solution my three internet wont load games like roblox since last month

Spoilerive been playing roblox and other games on this internet for a long time but since last month roblox and internet games wont load but if i use a different internet provider everything works any body had the same problemive been playing roblox ...

gazzor5 by Fledgling
  • 1145 Views
  • 3 replies
  • 0 likes

Number transfer issues

Hello, I transferred my mobile number onto a Three eSIM tarrif using a PAC code on 18 July (my previous contract was with O2).  However, but my phone is still receiving signal from O2 and it appears that the O2 contract is still active despite my num...

Unable to receive calls

I have been unable to receive calls since yesterday. Today I thought the issue had been fixed but after receiving a call it cut off after a couple of minutes and now when someone tries to call me it’s saying call failed again.  Last month we had an o...

Phone calls ending

When I’m on call it keeps hanging up after a couple of minutes,phone back it happens again. Is this happening to anyone else? 

Best solution Connecting

How can I not find adult filters tried everything and nothing works and.which is user name and password when trying to connect to 5g hub

Bunta by Fledgling
  • 654 Views
  • 1 replies
  • 0 likes

Esim no service

Just upgrade to iPhone 16 pro and eSIM at the weekend After about a week of fine service I now have no service at all how can I fix this?

AndrewL by Fledgling
  • 754 Views
  • 3 replies
  • 0 likes