Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15287 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5696 Views
  • 2 replies
  • 3 likes

Radstock Area Signal Strength

The signal Strength in and around Radstock has reduced to the level that in central Radstock i have lost signal completly. Please investigate and return this area to a strong signal.

Best solution RCS not enabled on iPhone

I got a message from Three announcing that RCS was being launched for iPhones from 9/12/2024.It's the 10th now, and it's still not enabled on my phone: the RCS option is not present under Settings | Apps | Messages, and the IMS Status only shows Voic...

Cornetto by Regular
  • 2732 Views
  • 15 replies
  • 1 likes

Slow

My internet has become so slow in my area it is almost unusable it sits at 1.26 mbps download and 3.99mbps upload it’s so slow before can even sign into my banking app it times me out I can’t even do my online food shop because it take forever to loa...

No internet no network

I’m not getting internet and network, it’s been 1year I am paying also I’ve been charged extra of £5 for not having any internet or network availability. I rarely receive any calls unless I’m outside, it’s a 2year contract please. I missed many inter...

YK by Fledgling
  • 305 Views
  • 2 replies
  • 0 likes

Can't connect to game servers

I have a NR5103EV2.Came home from a trip away (4 days), and have come back to not ebing able to connect to game servers. Chrome etc works perfectly, but league of legends, steam games etc cannot connect whatsoever. Personal hotspot connects to all.Ha...

Service issues at home

Whenever I have to make or receive a call at home I have extremely poor signal - despite it showing full bars. I can call contacts, but anything other ie. Dr's, Bank, Customer Service lines leaves me being repeatedly informed that they can't hear me ...

sfb96 by Fledgling
  • 784 Views
  • 7 replies
  • 0 likes

New customers get the better deal?

Hi All,I've been with three for a number of years now and am currently on an unlimited sim only plan for £21.I've been looking to get the new iPhone 16 pro max and found a great deal on Uswitch consisting of the iPhone 16 pro max 256 black phone and ...

Andyjp1 by Fledgling
  • 313 Views
  • 0 replies
  • 0 likes