Failed credit check

[GeorgiaH]

I am fuming!! 
I have attempted to upgrade my phone today and paid off what was remaining on my device plan. I spent an hour on live chat speaking to someone at 3, chose my phone, airtime plan, colours etc to then be told I have failed the credit check. I have never failed a check and have always paid all payments on time. I have also been a loyal 3 customer for the best part of at least 12 years. 
I have emailed to appeal this because I am so frustrated. I believe I have no reason to fail this. I find it very interesting that there are so many more people writing on here about the exact same thing, there’s something going on here, I do not believe this is to do with credit checks. 
If this appeal doesn’t sort the issue, then 3 will be losing another loyal customer. 

[DaisyDuck]

Just spent the evening researching and selecting my upgrade to get the same rebuff when I eventually hit check out sometime later. Very annoying!  Another long term loyal customer here about to take a hike to a competitor 🥺😠

[Paddiewack]

Don’t forget your hiking boots. 👋

[Paddiewack]

Your conspiratorial theories also fail. It’s an automated system and in business loyalty counts for nothing. You paid your money which gives you access to the network and that’s about it. However I absolutely get your frustration and disappointment and as you’ve appealed it will be looked at again by a human and I’ll keep my fingers crossed for you.