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How can you tell if you have Daily roaming passes on your account

rs1970
Fledgling

I am very frustrated with three when abroad.

When using an sim I would still get charged a daily fee despite having switched my 3 sim off on the iPhone.

Recently few back from Malta to uk and got a daily roan charge for every country we fly over(Italy and France)

What frustrating me now is not being transparent upfront on exactly what roaming charges are going to be

3 REPLIES 3
FraserC
Community Support Team
Community Support Team

Thanks for getting in touch, and sorry to hear this. We understand it's important to be transparent about roaming prices. The rates are set out on our website here https://bit.ly/3oBMqV1. You'll be charged if you're using your data outside the UK and if your roaming is active on your phone and on your account. 

maluk
Fledgling

Sorry, but you haven't answered the question!

I have just started a new contract which includes 70 days of roaming passes. How can I tell these have been added and how many of them I have left? The 3 app and website shows data, calls and text allowances but not these.

PeteG
Community Support Team
Community Support Team

Hello there. 

I'm not aware of any plans that have 70 daily roaming passes, I thought 56 was the larges one that was on offer, but perhaps I've missed something. 

You can check on your allowance by scrolling down the main page to Manage Plan, then hit Explore All Add-ons. In this next page, you should see your add-on in the "Active" section. 

Pete.



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