Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2253 Views
  • 0 replies
  • 2 likes

Trying to use abroad, getting nowhere

I am in Greece, Athens.  A feel at home destination,  £2 a day up to 12 gb. Yet I have no service.  Phone won't connect.The only thing comes up is it says you may be out of data with Nova? It's today, new £2 charge applies?  I've had to pay for data ...

Ksmd11 by Regular
  • 25 Views
  • 1 replies
  • 0 likes

No internet

Hi I am currently cruising , I have not had any Internet since I arrived in Kiev, then today st Stockholm,  why do I not have any Internet,  I am currently tetherd to a friend's phone 

Sal1 by Fledgling
  • 65 Views
  • 1 replies
  • 0 likes

No data

No data. Never works no matter where I am. I requested a new sim to be told I would need to deactivate my current one and wait up to 10 days to receive the replacement. I didn’t go ahead, waited to renew my sim only contract to be told I would get a ...

Lilliee by Fledgling
  • 57 Views
  • 1 replies
  • 0 likes

Sudden loss of internet TQ14 anyone else

Hi all  We are in TQ14 *** 12th May 2024 and have a 5g MC888 mobile hub which until today was working fine. About 2ish the Internet dropped out and then came back and reapted so I dug out 'FAST' and monitored.  The Internet was up and down like a yoy...

No signal for Portugal despite having roaming. Anybody else?

No phone signal in Portugal.  I arrived yesterday.  Assumed roaming was automati.. Have since bought add on on line but have received nothing.  Cannot use the app because it is dependent on sending a text message for  verificaton, which is useless fo...

raeasy by Fledgling
  • 219 Views
  • 2 replies
  • 0 likes

Data suddenly stopped working

We are currently abroad in the US and have purchased sims (have done so times before). My partner has a 60gb one which has been working fine, yet today has suddenly just stopped working. We have been here just over a week & has been working fine up u...

GreenJ by Fledgling
  • 174 Views
  • 2 replies
  • 0 likes

Essential maintenance

My partner has just arrived in Canada and can't add a data passport due to site having essential maintenance.   Help

Junocat by Fledgling
  • 104 Views
  • 1 replies
  • 0 likes

Cruise roaming cost & WiFi

Hello,I am currently on a cruise and I thought I would buy the onboard WiFi to upload some photos online for friends & family. However, I was confused and honestly terrified by the text I got saying it was £6 per MB to use a cruise network!Could some...

International Block

I have a very old contract with three, 20 years, and an advisor confirmed I have a block on my phone preventing me from using it abroad. Before he could fix the issue we were disconnected and every advisor I’ve spoken to since has said that it will w...

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