Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2420 Views
  • 0 replies
  • 2 likes

Phone won’t connect to network abroad

I have just arrived in France, I have purchased the right roaming data add on but my phone will not connect to the Three network at all.I have tried turning airplane mode on and off and also restarting my phone to see if it will connect to the networ...

Best solution Go Roam Around The World Extra

Will it be free to receive incoming calls and texts in Go Roam Around The World Extra destinations when these services become available from 26 June ?

Eu data passport not working

My son in Germany and I bought 14 day pass and he can’t get it to work. On my account shows passport but says not activated but according to rep today it’s all there and working. But my sone still can’t use it and it still showing as not activated. h...

Nikrit by Fledgling
  • 129 Views
  • 5 replies
  • 0 likes

Travelling

I'm going to Cyprus and just wondering if I can use my data or do I need to do an added on 

Jo1 by Fledgling
  • 73 Views
  • 1 replies
  • 0 likes

No service abroad

Hi,I have no service whatsoever and I am abroad in Spain on my own. I have an iPhone 14, i have mobile roaming switched on, I have reset my phone, I have tried the mobile network manual option, nothing is working. On my way I spoke with someone else ...

Network Issues

Hi, I have a contract with Three for Dual Sim Cards. I would like to activate my wifes sim card which is not working or maybe replace it. But the sim card has some payments that needs to be paid so I would like to know what those payments is about? B...

International roaming blocked

We bought a ATW roaming pass for my daughter’s phone.  The SIM is not allowing her to connect to the cellular network in the US.  Another SIM works in her phone so it is not the phone. How can we talk to someone to get her phone unblocked or refund t...

Akitchen by Fledgling
  • 242 Views
  • 5 replies
  • 0 likes

No internet abroad

I cannot use the internet due to roaming issues when traveling abroad. I signed a new contract with Three last September and went to Spain the same month. At that time, I couldn’t connect to the internet initially and tried various troubleshooting st...

Chiho by Fledgling
  • 131 Views
  • 1 replies
  • 0 likes
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