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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34664 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12070 Views
  • 2 replies
  • 4 likes

Never a Three signal in London

Why can I never get a Three signal in central London? It’s not been too much of a problem until today when I couldn’t even get maps and needed them to find my way. High 4G bar, no signal. Same with my wife, also on Three. No nonsense answer from Thre...

Unable to Respond to Text Abroad

I’m a relatively new Three customer, with a PAYG SIM. On a recent trip to the USA, Go Roam worked exactly as I expected/hoped it would, with one exception.I had a text message from my credit card company asking me to confirm some transactions, and I ...

ST3V3 by Regular
  • 2538 Views
  • 11 replies
  • 0 likes

EU roaming??

it says £2 to unlock my allowance, and i've been in spain for 6 days so far, and it says ive reached my £50 spend cap??

yahlean by Fledgling
  • 414 Views
  • 1 replies
  • 0 likes

Pixel Phone will not connect to any data while roaming

I have been with three for over 20 years and up until I bought my current pixel phone I have had no problems when roaming either in Europe or worldwide.However, for the last 2 years I've been unable to get any data signal using my three SIM in any co...

Leaving 3

Roaming with 3 is such a faff. I'm in Spain and have an unlimited monthly payment account and expected 12gb of data.  No such luck, so I tried calling 3 customer service, it said try the website, difficult when you have no Internet? Ended up using my...

simmobb2 by Fledgling
  • 921 Views
  • 1 replies
  • 0 likes

Roaming in Spain

Hi, currently in the Canaries, haven’t been able to make a call, send an SMS or access the internet via 4/5G. Roaming is included in my plan, it is switched on in my phone and I have no spending cap. Any help would be invaluable. 

PaulJ by Fledgling
  • 851 Views
  • 1 replies
  • 0 likes

Constant messages but data roaming unavailable

I’m currently in France and have been for the past 9 days using daily roaming charges of £2.Today for some reason I’ve received over 50 messages from Three telling me that I have unlocked my UK allowance for Go Roam in Europe destinations. However i ...

Overseas networks

Does anyone know which networks does 3 partner with in France, Italy and Switzerland.?

Briand by Fledgling
  • 1317 Views
  • 5 replies
  • 0 likes

Atw pass not activate

Just landed abroad i had purchased a 7 day atw pass, when I landed i received the charge text telling me there will be extra charges due to being out of the eu. The pass still hasn't activated so I read the forums which told me to turn off spend cap ...

Nuttah by Fledgling
  • 1159 Views
  • 2 replies
  • 0 likes
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