How to get more information about network status ?

[davidf]

Does anyone know how to get more detailed information about network status ? 

I strongly suspect an issue with my local 5G mast (which is line of sight approx 500 metres away). When I initially set up my router (around three months ago) in the upstairs window sill where I have line of sight to the mast (approx 500 metres away) I was getting a 5G connection and a signal strength of around -70dbm, which is an excellent value.

Around a week ago performance deteriorated and the router is now showing a '4g+' connection and a signal strength of around -109dbm.

When I enter my postcode into the The Three Network status checker the response is: 

'We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.'

Whilst that is moderately encouraging, it would be much more useful to say whether or not the issue is 5G related or 4G related, signal strength related and/or speed related, or something else altogether. This would avoid me wasting time in raising an issue that might already be in hand, and having to go through all of the 'have you rebooted your router/have you tried another location/all of the other rubbish which appears on the call centre agents screen.

Any help much appreciated, thanks

[JonathanB]

Hi @davidf,

Sorry to hear the signal has been letting you down recently.

We'll need some more info to check into the area, but it's best not to share this on a public forum. if you send me a PM from my profile page: @JonathanB and let me know the affected postcode then I can take a closer look.

You can also DM ThreeUKSupport on X and they'll be able to perform similar checks, or to find other options to call or chat contact us here.

Thanks,
Jonathan

[davidf]

Thanks Jonathon, I've sent you a private message

[Geluk]

Put your postcode in here:

https://www.three.co.uk/support/network-and-coverage/network-support

[davidf]

Thanks for your response, but that's exactly what I've already done - as per my post:

When I enter my postcode into the The Three Network status checker the response is: 

'We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.'

And it's because of this generic statement that I am seeking further detailed information.

Regards David