Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15869 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6101 Views
  • 2 replies
  • 3 likes

EE provide this service: why not Three?

There has been another outage in my home postcode today. As I rely on data and calls for my job I am substantially out-of-pocket. Again. When I was with EE in the past, they always texted in advance of any planned maintenance (and today's outage is p...

Issues with upgrade phone

Hello, is anyone else having issues with upgrading online I’ve tried the app and on safari. Ive gone through the whole process I’ve added all my details passed the credit check chosen collection but on the last stage when I go to review the informati...

Holz by Fledgling
  • 46 Views
  • 1 replies
  • 0 likes

Terminating Contract

We have five contracts with Three, my husband, myself and three children. The network has been awful for well over a year now and we cannot use any of our mobile phones in a number of locations throughout the UK. We are terminating three out of the f...

Best solution Unable to dial out on iPhone, but able to receive calls

For the past week the two of us have had intermittent failure of our two different iPhones to dial out.  They will dial out if they are both turned off and restarted, only to fail again a few calls later. They will receive calls.  This failure to dia...

Best solution Three and Vodafone

I have read online that the Vodafone and Three merger will be completed in the first half of 2025.What would happen once the merger is complete? Will it be one company? Will we be able to use each others masts? Will we get merged features like having...

Anonymous by Not applicable
  • 945 Views
  • 5 replies
  • 0 likes

Terrible connectivity

I am in Leeds for a month for work and at this point I might as well throw my SIM card in the bin. I have had maybe 10 minutes of functional coverage in the last 2 weeks and the rest of the time I have to connect to free local WiFi to use my phone. N...

Best solution I need new phone and tablet

My phone contract I need new phone and tablet new live it debility laws network thank you bye   

Yassin44 by Fledgling
  • 276 Views
  • 2 replies
  • 0 likes

5G Coverage post 3G switch off

I have just checked the coverage map and I am shocked that 3G is still widely available, while 5G is non existent in most areas including Wales and small English towns. I thought during 2024 they were going to vastly improve 5G Coverage.Maybe someone...

Best solution GET OFF THREE / CANCEL / QUIT

GET OFF THREE ASAP - I HAVE BEEN WITH THIS COMPANY FOR 12 YEARS NOW AND I HAVENT BEEN ABLE TO USE MY PHONE FOR THE LAST 5 DAYS BECAUSE OF “AHH WE HAD A SILLY LITTLE TECHNICAL PROBLEM” EVERYTIME I TRY ENTER MY CARD NUMBER AND PAY - I AM A GROWN ADULT ...

No signal for calls & no mobile data

I currently have emergency calls only displayed on my phone.I've had poor signal for days & now tonight I can't even make a call or browse the Internet.Tried network checker & it's saying postcode invalid What's going on??

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