Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
Hello there, My signal in Manchester is just constantly not working. It's not my phone as my friends who are also on Three experience the same thing. I am trying to leave but it is absolutely not fair to pay a £218 early termination fee when the serv...
I have a cuddy p5 router with an external antenna for 5g broadband. Whilst I am on the edge of 5g coverage with the correct positioning of the antenna, I was getting 2 bars of 5g with speeds from 150mbps to 400mbps and a 30ms ping which was much a s...
So, here's my honest and truthful experience with Three. The set up: a Three customer forever. Moved into a new apartment three years ago, which has slow fixed line broadband and no full fibre. Chose Three for Home Broadband due to the 5G coverage. F...
Have Three for mobile and Home Broadband. 5G always in excess of 500mb here.5G went down last week for around 36hrs. The website showed an issue (which was reassuring). Customer service not overly helpful (the usual 1hr on live chat asking the most b...
I’m reporting a clear network degradation, not a device issue.Both my phone and my 5G broadband router have dropped from 125–150 Mbps to around 27–60 Mbps over the last week.I’m still connected to 5G n78 with LTE Band 1, but the signal metrics have d...
No internet access since last night !!! At least acknowledge the problem and inform customers or even better solve it
I live in Forest Hill, SE London and have always had 2 bars of 4g generally. Not good.Yesterday though I had full 5 bars of 5G... It's now back to the usual rubbish service.I did notice a week or so ago people working on the masts on top of a nearby ...
I'm trying to get into an app and get as far as loging in, entering the authenticator code but then it just hangs circleing and my coverage shows only 1 bar.
Hi, I’ve been having a very poor experience with the Three network. At my home location (HA0 ***), I usually get only 1 bar of signal, and my mobile data hardly works. Calls drop or don’t connect, and the service is not reliable at all. This is fru...
Using the Wifi Calling app and it is saying that because switches are greyed out VoLTE provisioning is not available.Is it anything to do with being on PAYG? Or is anything to do with our 5G mobile router using a Three data SIM
