Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Audz]

Same here (Derby)

[L27]

Same myself and daughter both in three and no calls 

[SamM]

Same problem here in St Leonards-on-sea, East Sussex 

[Utdcountys]

Same in Stockport 

[Piamia]

They’re aware of the problem and are working to fix it according to their X account. 

[Lberesford]

Get it sorted !!!! Three….. terrible coverage 😡

[Piamia]

I completely agree with you! And there are no updates from them at all! 

[podsjasf]

I'm FURIOUS!

For the past 2 days now I CAN'T MAKE CALLS!

I Can't even make calls to THREE SUPPORT!

The "digital assistant" is WORSE than useless!

I have URGENT calls to make and there's NO SUPPORT AVAILABLE!

This is an OUTRAGE!

WhoEVER mans this forum needs to sort this out URGENTLY!!!

I'm going leave Three - it's appalling!  how DARE you provide such an AWFUL service!

[podsjasf]

Just to add....absolute 💩 show!

[AndrewGale]

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