Ms Y Kohn

[bina40]

Hi,

i attempt to make a call however my phone keeps on saying 

that my spend cap has been reached however my spend cap is unlimited.

How can i ensure my sim automatically works?

i have called three multiple times to no avail.There doesnt seem to be an actual

agent available to help.

would be much appreciated if anyone can help me.

waiting,

[JonathanB]

Hi @bina40,

Sorry to hear that you're having some trouble making calls. If you have an Unlimited minutes allowance you should generally be able to call any UK numbers beginning 01/02//03/07 you can find info on common chargeable and premium numbers here.

If this is a chargeable number you're trying to dial, you can double check your spend cap on My3 from a browser or the Three App. Look for the "manage plan" option then Spend Cap to set a limit there.

If you're still having difficulties with making the call at this stage, please let me know, and please quote the exact error message you're hearing or seeing. I suspect you may need to get in touch, as it may be your account's credit limit which can only be amended by our customer services teams.

Please let me know if this helps, or if you've found any other solution in the meantime.

Thanks,
Jonathan