Data roaming suddenly not working Thailand

[Danny2000]

Been in Thailand for 10 days and data roaming has been working fine, I bought ATW extra 14 day pass and have a few days left on it it shows in my account, also purchased a extra 7 day pass, data roaming has been working perfect for 10 day except today it won’t work and I can’t use my phone for google maps etc which i need, tried switching to different Thai networks but all the same nothing will work and can’t get in touch with 3 due to Xmas

[MichaelP]

Hello @Danny2000,

Thanks for getting in touch, and we hope you've enjoyed the trip.

As @MZone has helpfully shared, there is a 12GB fair usage limit for roaming. Have you checked My3 to see if you've reached the limit?

Although the 7 and 14-day passes can reduce the cost, compared to paying the individual daily charges, the fair usage still applies.

Data Passports can alternatively offer unlimited data for 24 hours, and Thailand is a destination covered by this.

Thanks,
Michael

[MZone]

There is a 12gb fair usage limit for roaming per billing cycle so have you used all of this?