NO WiFi signal or 5G in area

[DDK]

For 2 days now there has been zero WiFi connectivity on my 5G router or through my phone 4g/5g service. The website says there is an ongoing issue in the area. This isn’t acceptable for 2 days, no explanation of when it will be fixed, no customer service to expand further on the issue. It’s in Hedge End, Southampton. Anyone else have this issue or can shed some more light on the fix?

[Elliotg]

My wifi has also been rubbish for the past week now!! I also live in hedge end on turnpike way but having reduced WiFi speeds have interrupted my day to day life used to get 400mbs now I get 5mbs

[Nikjiji]

Does anyone have any news it's still down and this is a joke I can't lie

[DDK]

The customer service has been a joke. I’ve ended up cancelling my subscription as there has been no fix date given. I have not paid any early cancellation fees either. I’d recommend doing the same, otherwise it could be weeks. 

[Flow32]

Ive been having the same issue. I work in hedge bed and have been unable to use my phone at work since Friday 14th March. According to the coverage map, there is no problems in the area. Im confused and frustrated! 

[JadeF]

Hey @Flow32 

Welcome to the Three Community Page. 

I'm sorry to hear that you are having these issues with the signal at your work address.

Based on the other interactions it does look like there was work being carried out on the local mast, but this should now have been completed. 

If this issue does persist, please pop over to chat with the Customer support team and they'll raise this for further investigation for you.

Jade

[andyd76]

Just received an email that the mast will not be available from today, the replacement should be activated mid April!

[DDK]

That’s outrageous, who emailed you?

[andyd76]

From 3:

Hello,

We're writing to let you know about some network changes that may impact you.

Due to a reason beyond our control, a mast in your area will not be operational from 17 March 2025. As a result, you may experience a change in the Home Broadband availability in your area. We're sorry for any impact that this may have to your service and for any inconvenience this may cause.

We expect to have a replacement site activated by mid-April.

As the mast will no longer be in operation from 17 March 2025, we understand that the service you may receive may be impacted. We hope it won't be, but if you are impacted you can contact our technical team, who are here to help with getting your devices optimised to receive the best possible coverage in your home.

If you would like to cancel your service, you can do so without incurring a cancellation charge, and we'll refund any billing charges that you've paid over the impacted period too. You just need to contact us by 18 April 2025 letting us know you'd like to cancel your plan. If we don't hear from you by then, we'll assume you are happy to continue your plan.

What do you need to do?

For full details of ways to contact us, including Live Chat, go online to three.co.uk/contact-us

Call us on 500 free from a Three phone or on 0333 338 1003 from any other phone (standard rates apply).

Thanks,

The Three Team

[Jw56]

Same problem,I’m in hedge end shamblehurst lane..was told via phone should be fixed Monday 17 th.lets wait and see on that..I was told to close anything that has Wi-Fi to ..it….except the one u want to use.