NO WiFi signal or 5G in area

[DDK]

For 2 days now there has been zero WiFi connectivity on my 5G router or through my phone 4g/5g service. The website says there is an ongoing issue in the area. This isn’t acceptable for 2 days, no explanation of when it will be fixed, no customer service to expand further on the issue. It’s in Hedge End, Southampton. Anyone else have this issue or can shed some more light on the fix?

[PeteG]

Hi there. 

Welcome to the Three Community. 

I think I may have spoken to you separately after you posted this, but just in case, I wanted to confirm that there is an issue with a mast near you, and engineers are working on that. They are looking to have it resolved by noon tomorrow. 

Pete.