NO WiFi signal or 5G in area

[DDK]

For 2 days now there has been zero WiFi connectivity on my 5G router or through my phone 4g/5g service. The website says there is an ongoing issue in the area. This isn’t acceptable for 2 days, no explanation of when it will be fixed, no customer service to expand further on the issue. It’s in Hedge End, Southampton. Anyone else have this issue or can shed some more light on the fix?

[andyd76]

Just received an email that the mast will not be available from today, the replacement should be activated mid April!

[Jw56]

Same problem,I’m in hedge end shamblehurst lane..was told via phone should be fixed Monday 17 th.lets wait and see on that..I was told to close anything that has Wi-Fi to ..it….except the one u want to use.

[DDK]

Are you still having issues? It’s past noon and the problem isn’t fixed for me.

[andyd76]

Still having issues here, Turnpike Way Hedge End.

[PeteG]

Hi there. 

Welcome to the Three Community. 

I think I may have spoken to you separately after you posted this, but just in case, I wanted to confirm that there is an issue with a mast near you, and engineers are working on that. They are looking to have it resolved by noon tomorrow. 

Pete.

[DDK]

Hi Pete, the issue is still apparent, any update from the engineers?