Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32879 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11479 Views
  • 2 replies
  • 4 likes

Best solution Very poor network service despite paying for contract

Hi, I’ve been having a very poor experience with the Three network. At my home location (HA0 ***), I usually get only 1 bar of signal, and my mobile data hardly works. Calls drop or don’t connect, and the service is not reliable at all.   This is fru...

Sanket by Fledgling
  • 468 Views
  • 7 replies
  • 0 likes

I cant use Vodafone (MOCN) network

So, I'm on a Three business contract and I received the message that the Vodafone MOCN network is ready to use near me, However... I checked and this wasn't the case so I asked a colleague who was using a Three personal account to see if his was work...

Dont use 3

34mbs v 0.55mbsFirst test is covering time period of 1am - 8amSecond test is covering time period of  8am - 11pmI have multiple examples of this just to show how 3 choke their internet during peak times. for me, where I live in the FY post code my ph...

AJ147 by Active
  • 469 Views
  • 3 replies
  • 0 likes

Best solution Whiteley Campion Road tower

There was a new comms tower erected near Campion Road, North Whiteley (Fareham) about a year and a half ago. The information board by the tower says it's shared by EE and Hutchison. I believe EE activated it over a year ago (at least, that's what the...

Poor network

Would anyone from 3 like to explain this? And I dont mean the same old message I get everytime I'm on here, so fed up of being lied too, it's about time for there to be a compensation claim against their terrible service  

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AJ147 by Active
  • 480 Views
  • 2 replies
  • 0 likes

Best solution Poor signal again

Albany Washington. My signal is very low to non when I put my post code (NE37) into the signal checker this massage appears.(We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.We hope to ha...

SA1 by Regular
  • 325 Views
  • 1 replies
  • 0 likes

5g down all day on phone but working on 5g hub

since this morning I am not getting 5G on my mobile device in my area. the home broadband which is provided by a 5G hub is working fine. I have reset my network settings. I have made sure that 5G is picked as recommendation and I have also reset the ...

Best solution Connecting to Vodafone

I was recently in a town which had poor coverage and connectivity on my 3 phone. My wife is on Vodafone and had a much better signal. I went into my phones settings to see why my signal was so bad. What I found was that for the Vodafone frequencies i...

daveabes by Fledgling
  • 1461 Views
  • 3 replies
  • 0 likes

network outage!!

for the last 2 and half weeks I've had no signal I started a new contract got the new sim put it into my fne it was grand for about 20 mins then all of a sudden no signal I buggered about with it for a while trying to fix to then I find out on the we...

tamara by Regular
  • 477 Views
  • 2 replies
  • 0 likes

Best solution Proposed 5g coverage

Is there any webpage on 3 that details when an area is due for 5G?My local mast provides me with 4G for BB, but EE is using same mast, andmy phone [on  EE] enjoys 5G on their network. Local cell tower is shownwith an asterisk.

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Geluk by Maestro
  • 394 Views
  • 1 replies
  • 0 likes
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