Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12745 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4016 Views
  • 2 replies
  • 3 likes

No service at all for a week Framlingham Suffolk

Hi all,Is it normal to have absolutely no notification of lost service? There is a network outage in our area, it's been out for a week. No data, calls or text. It's listed on the network status page if I search.However, we've had no information what...

zoltan_g by New member
  • 22 Views
  • 0 replies
  • 0 likes

Best solution Connection dropoff in Kingsclere

Alright, let's begin with some context: When I signed my 3 contract back in 2023, connection speeds where I lived were decent for a countryside village that relies on one local transmitter for most of its networking needs. Prices were cheap (and stil...

Naidvar by Regular
  • 121 Views
  • 4 replies
  • 0 likes

Best solution 4G connection droping

I have an MF286D router and a B535-333 router which I use as a backup for testing if connection issues are my end or network based.Where I live is in a very rural area and of left to their own devices these routers will both connect to band 20 with a...

No service

Are 3 offering a credit for the loss of service last month ? 

3 Vodafone Merger

The merger has been approved about 2 months ago, but I haven’t heard any updates since the approval. What will be happening after and will the network be changed this year? Will we be able to use Vodafone’s masts and vice versa? Will we be getting vi...

Anonymous by Not applicable
  • 312 Views
  • 3 replies
  • 0 likes

Phone not working

Phone is not connecting to network even though showing full bars and 4G only works when connected to wifi. Sometimes connects randomly to network when out but overall not working

Jawad by Fledgling
  • 124 Views
  • 1 replies
  • 0 likes

No coverage

No internet or phone for 3 weeks yet offered only £5 pounds, my whole life was disrupted and no-one would help on the phones, disgusting treatment.

WR by Fledgling
  • 196 Views
  • 2 replies
  • 0 likes

WHY IS 3 NETWORK SO RUBBISH AND UNRELIABLE

WHY IS THE THREE NETWORK SO RUBBISH, THE SIGNAL IS VERY POOR AND UNUSABLE IN CORNWALL. IT STATES 4G SIGNAL BUT WONT MAKE CALLS OR CONNECT TO INTERNET AND YOU CANT EVEN GET ANY SIGNAL TO CONTACT 3 EITHER. I DO NOT SEE WHY WE PAY FOR A SERVICE THIS USE...

32119 by Fledgling
  • 459 Views
  • 5 replies
  • 3 likes

Loss of signal Northern Ireland

No signal since Thursday. No word on when signal will return. Common one day a week scenario that usually occurs. Think it’s time to leave! 

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