Number supposed to switch yesterday

[Enricob2]

My number was supposed to switch yesterday 

but nothing …..

[PeteG]

Hello there. 

Welcome to Three Community. 

Oh, that's not so great. Since it's the weekend now, the number won't be able to change over until Monday at the earliest. Since it didn't transfer over as expected though, there could be an issue with the port in that's preventing it from completing. When did you provide your PAC to Three? 

Pete.

[Enricob2]

I provided it Thursday 

For activation Friday 

it was registered on the system as in progress but didn’t happen 

[PeteG]

At what time on Thursday did you use the PAC? 

Pete.

[Enricob2]

Before midday 

[MichaelP]

Hi there @Enricob2,

Has your number transfer taken place yet, or are you still waiting for this to be finalised?

Thanks,
Michael

[Enricob2]

Still waiting it’s now Tuesday …..

[MichaelP]

Thanks for getting back to me @Enricob2, and it's disappointing to hear this.

Is your service still active with your previous provider, or has the number departed their network already?

Has Customer Services offered any clarity or explanation for what might be causing the delay?

Thanks,
Michael

[Enricob2]

They just keep telling me it will be done the next day but never gets done 

the service is not active anymore with the number 

Im just waiting for it to be moved over

[MichaelP]

Thanks for confirming this.

I'm going to send you a PM to put you in touch with some colleagues. They'll look further into this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael