No mobile data and I cant connect to WIFI

[SBentley88]

Hi, 

I cant get any mobile data or use the internet through WIFI on my phone. I have tried everything in regard to reset setting, aeroplane mode etc but nothing is working. Can someone give me some guidance. 

Thanks 

[JonathanB]

Hi @SBentley88,

Did you get a chance to look at my earlier reply? Let me know if you still need any help or how you managed to solve this.

Thanks,
Jonathan

[JonathanB]

Hi @SBentley88,

Sorry to hear this. Wi-Fi works independently of your Three SIM and connection, so it sounds like it may be a phone settings, or software issue. When you mentioned resets, did you reset your network settings? Here's some info on how to do this for iPhones and Android (I've linked to Samsung instructions, so the exact wording on menus may vary). Note resetting network settings does forget saved Wi-Fi networks and Bluetooth devices, so you will need the password for your Wi-Fi when first reconnecting.

Let me know if this sorts it, or if you need more help.

Thanks,
Jonathan