Not receiving OTP texts after PAC transfer

[Jcroppa]

Hi,

After moving to three and porting my phone number I don't seem to be receiving verification emails from apps e.g. banking apps, NS&I etc. all other texts / calls working ok.

Can anyone help?

I noticed there are a few other similar threads, but no solutions.

[JonathanB · Accepted solution]

HI @Jcroppa,

Have you started to receive these messages since this afternoon? Some others have mentioned receiving some of their OTP/verification messages earlier.

Thanks,
Jonathan

[Jcroppa]

Hi Jonathan,

Yay, looks like it's working.

Thanks

[JonathanB]

Awesome news! Thanks for confirming, very glad to hear we managed to solve this.

[mrscee168]

Same! @JonathanB what was the issue? Feel way too invested in this now....

[Sls1972]

I've just ported from Vodafone to Three and I'm having the same issue.  I can't receive 2FA texts from eg banking apps or universal credit.  

Sms are slow to send too.  I called three and they've told me it was a failed porting and they'll need to look into it.  I don't have iphone I have a samsung s25 so no option to turn off messaging as the other help states on this forum.  I've just got to hope that three fix it.  

[JonathanB]

Hi everyone,

We're still awaiting an update from our porting teams, but a similar topic was also shared that turned out to be a handset settings issue, so I'd encourage everyone to check out: Not receiving SMS Verification Text messages for some applications.

Please let us know if this helps.

Thanks,
Jonathan 

[Jcroppa]

Hi,

Any update, the query I had open with three support has been closed stating not a three problem.

This is becoming a real issue for me and lots of other customers, based on the number of messages.

[JonathanB]

Hi @Jcroppa,

We're still looking into this issue, but this has been escalated to a high priority. I'm making sure all the feedback on this is highlighted, so hopefully it won't be too much longer till this is sorted out.

Thanks,
Jonathan

[onthehorizon]

Clear storage and cache in your Messages app, and then make sure that it is your current mobile number showing.