Replacement sims is not working

[Eason]

Hello there, I need your help. I recently purchased a new iPhone 17 Pro and need to transfer my mobile number to the new device. I am currently using an eSIM, but after five attempts at eSIM replacement, activation has failed every time. I also visited a Three store where the staff helped me replace the SIM card twice with physical SIMs, but they also could not be activated and had no signal.

My business account has three numbers. To test whether the issue was with my account, I replaced another number with an eSIM and it was successfully activated on a new device. I also tried with another Three PAYG number and it activated without any problem. This leads me to believe there must be an issue specifically with my number.

Unfortunately, neither online support nor the in-store staff have been able to resolve this. As a result, I am unable to use my new phone, and my old phone cannot be traded in as planned. 

thank you

[CodeConquoror]

I got through to a tech advisor and was told that my number was “missing from the server” despite my account appearing fine on the website. No resolution yet

[PeteG]

Oh, that's a strange one. 

It sounds like they are onto something though. Fingers crossed the team will have the issue corrected for you very soon. 

Pete.

[CodeConquoror]

Same issue here. I upgraded to an iPhone Air last Friday and transferred over my eSIM which worked for a day. Next day, lost all signal. Added a different eSIM which worked fine. Deleted the Three eSIM and attempted to readd it on the website multiple times. Visited a store and they tried everything I had already tried, with no success. Helpline and chat all unsuccessful in helping sort this out. Nearly 9 days without my number so far and no one able to help so far. Ordered a replacement physical Sim which also failed to connect to a network on a different iPhone. Please let me know if you’ve been successful in sorting your issue yet?

[PeteG]

Hello there. 

That's not so great. I'm not sure what would cause the SIM cards not to activate as they normally would. In some rare cases that can happen if there's an issue with a SIM, but having it happen on more than one seems very strange. 

Sadly, it's only the business team that can look into that for you, as no one here can access your account. I'd recommend keeping in touch with them in the hopes that there is eventual success. 

Pete.