Number in Iphone not able to change after porting

Nbradley1974 · ‎07-21-2024

I'm trying to change my number in my iPhone after porting my old number to Three. However it will not let me save it and has the original sim number saved.

I have turned off imessage and facetime and re-started many times. I have even tried putting sim in old phone and the correct number shows up in that one, and changed and saved it, but as soon as I put it in the new phone it reverts back to the mobile number that the SIM came with.

Can anyone help me on what I need to do to get this changed.

PeteG · ‎07-21-2024

Hello.

I'm not sure if it's the same issue you're having, but another user mentioned something similar, and a solution was posted that resolved his issue. It might be worth checking that out.

https://community.three.co.uk/t5/Network/Split-CLI-on-Porting-number/m-p/33427#M6906

Pete.

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JonathanB · ‎07-23-2024

Hi @Liz3,

Resetting the Network settings isn't quite as drastic as a factory reset, so you won't lose any saved contacts, apps, downloads etc. It does delete your saved Wi-Fi networks and passwords though, but hopefully that's just a minor inconvenience for you.

Thanks,
Jonathan

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