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Number in Iphone not able to change after porting

Nbradley1974
Regular

I'm trying to change my number in my iPhone after porting my old number to Three. However it will not let me save it and has the original sim number saved. 

I have turned off imessage and facetime and re-started many times.  I have even tried putting sim in old phone and the correct number shows up in that one, and changed and saved it, but as soon as I put it in the new phone it reverts back to the mobile number that the SIM came with. 

Can anyone help me on what I need to do to get this changed.

Best solution
Best solution
PeteG
Community Support Team
Community Support Team

Hello. 

I'm not sure if it's the same issue you're having, but another user mentioned something similar, and a solution was posted that resolved his issue. It might be worth checking that out. 

https://community.three.co.uk/t5/Network/Split-CLI-on-Porting-number/m-p/33427#M6906

Pete.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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10 REPLIES 10
Nbradley1974
Regular

I've deleted the old number already. But in settings - phone - the old number is still showing and when I change it and press save it doesn't save.