Ongoing Poor Signal Strength DN4 area

[Davidri]

The signal in the DN4 area has been very poor for some weeks, Three have said it should have been repaired by yesterday but the signal hasn't improved. Is there a process/mechanism to seek compensation or a reduction in monthly payments for my data phone package as current provision isn't fit for purpose? 

[JonathanB]

Hi @Davidri,

I'm sorry to hear that you've been experiencing a poor signal the past few weeks. You can check if this is a known issue on our Network Status Checker here. In terms of your billing, we'd deal with this on a case by case basis, but if you contact customer services they can verify the issue, and if you discuss with them how the issue is impacting you they can hopefully reach an agreeable resolution.

Thanks,
Jonathan