Move from EE to Three in June as I wanted plan with data roaming in the EU for holidays. Got a 12 month 80GB data sim only deal which includes 12GB Go Roam in Europe for me and my partner and I advised son and daughter to do the same (we had a Family SIM previously with EE).
Got to Greece a couple of days ago and had no roaming. Android phone set up to allow roaming, and the Three app set so there was unlimited spend. Couldn't make calls, send texts or use the internet and had to wait until could get some WiFi to try and sort this. Had to buy a roaming add on, which worked immediately, to get this sorted. After about an hour chatting with tech people was told I needed to set a credit limit to enable the roaming and that this was different from the spending limit (?!?). Could get no clear explanation of how I could have done this through the app and still don't know if I am using the add on or what I paid for on the plan.
Told my son all of this and said he should contact Three about his before he goes to Poland this weekend. He spent equally long amounts of time and was eventually told that because his account is less than three months old he can't access roaming he is paying for. That sounds like nonsense to me.
Very, very poor service from Three and almost impossible to contact a person to talk to.
