Yesterday I took the Y5-M210 kit back to the store, before I went in I called at the Vodafone store to ask to see the network status map for my area, and as I myself had seen at home multiple masts belonging to Vodafone are all showing ongoing engineering taking place in my area, the staff confirmed verbally that most of my city was impacted.
Armed with that information I went to the three store to return the equipment as my 30days trial was almost up, the manager was there and he was beyond excellent. He listened to our concerns and what I had established from Vodafone. He then processed the return and asked me if I would like to take another Y5-M210 for another 30days by which time Vodafone’s problems here should be resolved (hopefully) I did that complete with brand new equipment which he suggested I should use as a test bed while my Virgin Media service is still working, he also reminded me to be sure to return it before the 30 days is up if the situation didn’t improve. We came home, installed it only to be greeted by exactly the same appalling level of service - no 4G and no 5G signal.
Coverage maps (with postcode) will be shared with Staff upon request, 4G is excellent, 5G is good they say.
