Proof of Usage - after more then 10 day not provide proper information

[borad]

Hello,

I'm writing to request the correct proof of usage for a device I lost on May 4th, 2025.

And your Team sent the wrong proof of usage, which has now caused my current, working device to be blocked. After waiting 10 days for a resolution, Your team can't find any usage history for my lost device, even though I used it with three SIM cards over the last five months.

Please send me the correct proof of usage for the lost device so I can unblock my current phone."

[MichaelP]

Hi @borad,

As we didn't hear back from you on this, I just wanted to check if you were able to make any progress with obtaining proof of usage?

Thanks,
Michael

[PeteG]

Hi there. 

That's not so great. It's disappointing to hear your phone stopped working as a result of the mistake. This space is a customer forum, no one here can access your account or details. 

If you're still having issues getting the problem resolved, or getting the information you've requested, you can register a complaint about the experience on the complaints page. The team will do their best to resolve the issue for you. 

Pete.