Really bad signal and 5g

[LukeB132]

Since the merger with Vodafone, my signal has been terrible, struggle to make phone calls with 90% of them cutting off saying network busy. And my 5g speeds have been terrible. I'm paying for a service that I can't use

[Tipsy123]

OMG are you serious? The signal has been significantly worse since your merger. All of my friends who are on your network are all also saying the same thing. The signal is now dreadful in areas where previously it wasn’t. Calls are constantly dropping out. The signal is none existent in places where it was previously usable. For example the M4 motorway, you can barely make a telephone call on the entire stretch on the long motorway.  I thought your merger would be better but things seem to have changed for the worse. 

[Pm1997]

I am unable to make phone calls half the time, or load anything on the Internet. It’s been like it a couple of weeks now. I have questioned three 3 times and no reply 

[PeteG]

It's disappointing to hear you're having issues. 

I'm not sure what option you used to speak to the team about the problem, but my recommendation would be to reach out on one of the contact options on the contact us page, and the team can look into it for you. 

Pete.

[Col2807]

Mines been shocking since merger as well North East Lincs area, was in London couple weeks back and wasn’t great there either.

3 need to stop fobbing us off with stock answers and get the issues sorted

[Spenno784]

I am having similar issues with my home broadband. I have now got the ombudsman involved, but upto now, they have doubled traffic at masts unable to cope instead of upgrading them first and decommissioned some masts. I am assuming they decommissioned the mast I was using, but the vodaphone mast near me gives a weaker signal than the 3 one that used to give me a decent signal. Every time I call up the answer is unusually high traffic at the mast, it is not unusually high, it is the new normal. 

[Peterbf4]

Having the same issue !!

[JonathanB]

Hi @Peterbf4,

Sorry to hear you've been experiencing these issues with your signal.

 I'm not aware of any widespread issue at the moment, but you can check for any local issues on our Network Status Checker. I'd also recommend to check our Device Support page. From there, find your model of phone, then use the options in the "fix a problem" tab to find relevant troubleshooting.

Please let us know how you get on with this.

Thanks,
Jonathan

[B1andy84]

WRONG!! Since this merger it’s absolutely appalling less than 0.5mb on a 5g signal, I can tell you one thing if this continues I’ll be terminating my contract 

[JonathanB]

Hi @B1andy84,

If you're experiencing slow network speeds recently, I'm really sorry to hear it. It won't be anything to do with the merger though, and it's not necessarily a widespread issue.

Did you check out the troubleshooting advice I posted?

Thanks,
Jonathan

[PeteG]

Hey, Luke. 

There isn't anything about the merger that will have impacted network performance. It's likely you're having a local issue, or something else, such as a device or SIM issue. 

I'd recommend using the service status checker to see if there's anything going on locally. If there isn't, it might be worth checking the device and SIM by resetting the network settings from the reset menu, then restarting the phone. You could also try the SIM in another phone if that's an option. 

Pete