Really bad signal and 5g

[LukeB132]

Since the merger with Vodafone, my signal has been terrible, struggle to make phone calls with 90% of them cutting off saying network busy. And my 5g speeds have been terrible. I'm paying for a service that I can't use

[Tipsy123]

Same thing here, I was expecting the signal  to get better not worse. 

[Marky66]

It's an utter disgrace and customers are directly and adversely affected

[JonathanB]

Hi @Tipsy123,

We're still in very early stages of the network improvements following the merger, so it's unlikely that this has any relation.

I'm sorry to hear that your signal has been worse than usual lately. Can you let us know a bit more about what you've been experiencing? E.g. have you been unable to pick up signal in spaces where you could before, or have there been issues with making/receving calls, or with data speeds?

Thanks,
Jonathan

[Tipsy123]

OMG are you serious? The signal has been significantly worse since your merger. All of my friends who are on your network are all also saying the same thing. The signal is now dreadful in areas where previously it wasn’t. Calls are constantly dropping out. The signal is none existent in places where it was previously usable. For example the M4 motorway, you can barely make a telephone call on the entire stretch on the long motorway.  I thought your merger would be better but things seem to have changed for the worse. 

[Pm1997]

I am unable to make phone calls half the time, or load anything on the Internet. It’s been like it a couple of weeks now. I have questioned three 3 times and no reply 

[PeteG]

It's disappointing to hear you're having issues. 

I'm not sure what option you used to speak to the team about the problem, but my recommendation would be to reach out on one of the contact options on the contact us page, and the team can look into it for you. 

Pete.

[Col2807]

Mines been shocking since merger as well North East Lincs area, was in London couple weeks back and wasn’t great there either.

3 need to stop fobbing us off with stock answers and get the issues sorted

[Spenno784]

I am having similar issues with my home broadband. I have now got the ombudsman involved, but upto now, they have doubled traffic at masts unable to cope instead of upgrading them first and decommissioned some masts. I am assuming they decommissioned the mast I was using, but the vodaphone mast near me gives a weaker signal than the 3 one that used to give me a decent signal. Every time I call up the answer is unusually high traffic at the mast, it is not unusually high, it is the new normal. 

[Peterbf4]

Having the same issue !!

[JonathanB]

Hi @Peterbf4,

Sorry to hear you've been experiencing these issues with your signal.

 I'm not aware of any widespread issue at the moment, but you can check for any local issues on our Network Status Checker. I'd also recommend to check our Device Support page. From there, find your model of phone, then use the options in the "fix a problem" tab to find relevant troubleshooting.

Please let us know how you get on with this.

Thanks,
Jonathan