Simone baldry

[Simone45]

What is wrong with you huh, l got 1.9gb enough can’t go online am offline, it’s wrong and lm disabled, profoundly deaf, can’t hear over the phone tried use the live chat to sort it out, live chat not working yeah right really bad lm not happy you upsetting me lm end with three now it’s rubbish 

[MichaelP · Accepted solution]

Hi @Simone45,

I'm really sorry that you've not been able to get online, and I understand how this is impacting you.

I also understand that the circumstances you've outlined must be very difficult and appreciate you taking the time to share this with us.

I'd recommend getting in touch with our Customer Wellness team so you can be supported further with this.

Our Wellness consultants are trained to provide a high level of help and support to our customers with accessibility needs.

The team will be able to look at your account with you and assess any reasonable adjustments that we can put in place to ensure you can be supported suitably for any account issues moving forward.

Thanks,
Michael