Home
Our new roaming giveaway is live find out more here!
Give us your feedback about how easy you've found getting ready to roam on the above linked article, and you'll be in with the chance to win one of 10, 7 day Go Roam passes to use in Europe and Around the World destinations. Prize draw open till 01 May 2024
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Rings before Voicemail

a_ukboy
Active

on ‎08-01-2022 07:09 PM

on ‎08-01-2022 07:09 PM

Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks 

Labels:
0 Likes
20 REPLIES 20
StephR
Employee
Employee

‎08-03-2022 09:01 AM - edited ‎08-03-2022 10:06 AM

‎08-03-2022 09:01 AM - edited ‎08-03-2022 10:06 AM

Hey a_ukboy. It is possible to edit this setting, and you can choose between a 5, 10 or 15 second delay before your calls are diverted to voicemail. You can only change this setting with our help, so I've sent you a PM with more details on how to do that.

StephR


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


0 Likes
Pazza
Fledgling
In response to StephR

on ‎10-20-2022 08:54 AM

on ‎10-20-2022 08:54 AM

I need to be able to extend the number of rings to 20 or 30 seconds before Voicemail is activated 

0 Likes
JonathanB
Community Moderator
Community Moderator
In response to Pazza

on ‎10-25-2022 04:10 PM

on ‎10-25-2022 04:10 PM

Hey @Pazza,

I'm sorry, as StephR mentioned, we only support options for 5,10, or 15 seconds. But we'll certainly pass the feedback on that you'd prefer longer ring times.

JonathanB


We'd like to hear your feedback! Let us know how easy you find it to get ready to Roam, and be in with a chance to win 7 days of free Roaming Passes – find out more here!


0 Likes
Hutchison-houns
Fledgling
In response to StephR

on ‎11-14-2022 12:25 PM

on ‎11-14-2022 12:25 PM

My husband wants to change his to 5 second delay but can't find a way. He's tried phoning 333 but was sent to generic chat setup. So frustrating. Is there a simple way to contact Three on this? Why can't we manage this setting ourselves?

0 Likes
StephR
Employee
Employee
In response to Hutchison-houns

on ‎11-14-2022 05:07 PM

on ‎11-14-2022 05:07 PM

I'm really sorry the team didn't help your husband with this when he called, @Hutchison-houns. I'm not sure why the team would direct him elsewhere, as they should be able to help make that change. 

Was your husband able to connect via webchat? I've sent you a PM with a few extra details - if those settings haven't yet been updated, follow the steps there and we'll get things sorted for him.


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


0 Likes
RJsMum
Fledgling
In response to StephR

on ‎04-26-2023 04:30 PM

on ‎04-26-2023 04:30 PM

  • Please can you help me with similar?
0 Likes
wwindebank
Fledgling
In response to StephR

on ‎07-14-2023 11:43 AM

on ‎07-14-2023 11:43 AM

HI I'm new to 3, can you tell me how i can shorten my number of calls please before voicemail. 

0 Likes
MikeSinnott
Fledgling
In response to StephR

on ‎10-05-2023 11:06 AM

on ‎10-05-2023 11:06 AM

Hi there, Please can you tell me how to choose a shorter delay before calls are diverted ot voicemail. Think mine must be set to 15 secs. Thank you

0 Likes
cnasskau
Fledgling

on ‎08-04-2022 03:32 PM

on ‎08-04-2022 03:32 PM

I have a similar question, although I want to reduce the number of times the phone rings before the voicemail starts. Steph, can you send me a message about how to do that. Thanks

0 Likes