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Rings before Voicemail

a_ukboy
Active

Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks 

24 REPLIES 24
StephR
Employee
Employee

Hey a_ukboy. It is possible to edit this setting, and you can choose between a 5, 10 or 15 second delay before your calls are diverted to voicemail. You can only change this setting with our help, so I've sent you a PM with more details on how to do that.

StephR



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Pazza
Fledgling

I need to be able to extend the number of rings to 20 or 30 seconds before Voicemail is activated 

JonathanB
Community Moderator
Community Moderator

Hey @Pazza,

I'm sorry, as StephR mentioned, we only support options for 5,10, or 15 seconds. But we'll certainly pass the feedback on that you'd prefer longer ring times.

JonathanB



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Hutchison-houns
Fledgling

My husband wants to change his to 5 second delay but can't find a way. He's tried phoning 333 but was sent to generic chat setup. So frustrating. Is there a simple way to contact Three on this? Why can't we manage this setting ourselves?

StephR
Employee
Employee

I'm really sorry the team didn't help your husband with this when he called, @Hutchison-houns. I'm not sure why the team would direct him elsewhere, as they should be able to help make that change. 

Was your husband able to connect via webchat? I've sent you a PM with a few extra details - if those settings haven't yet been updated, follow the steps there and we'll get things sorted for him.



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RJsMum
Fledgling
  • Please can you help me with similar?
wwindebank
Fledgling

HI I'm new to 3, can you tell me how i can shorten my number of calls please before voicemail. 

MikeSinnott
Fledgling

Hi there, Please can you tell me how to choose a shorter delay before calls are diverted ot voicemail. Think mine must be set to 15 secs. Thank you

MarilynL
Fledgling

can you message me too because your customer support has just told me it can't be changed?