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on 08-01-2022 07:09 PM
Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks
08-03-2022 09:01 AM - edited 08-03-2022 10:06 AM
Hey a_ukboy. It is possible to edit this setting, and you can choose between a 5, 10 or 15 second delay before your calls are diverted to voicemail. You can only change this setting with our help, so I've sent you a PM with more details on how to do that.
StephR
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on 10-20-2022 08:54 AM
I need to be able to extend the number of rings to 20 or 30 seconds before Voicemail is activated
on 10-25-2022 04:10 PM
Hey @Pazza,
I'm sorry, as StephR mentioned, we only support options for 5,10, or 15 seconds. But we'll certainly pass the feedback on that you'd prefer longer ring times.
JonathanB
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on 11-14-2022 12:25 PM
My husband wants to change his to 5 second delay but can't find a way. He's tried phoning 333 but was sent to generic chat setup. So frustrating. Is there a simple way to contact Three on this? Why can't we manage this setting ourselves?
on 11-14-2022 05:07 PM
I'm really sorry the team didn't help your husband with this when he called, @Hutchison-houns. I'm not sure why the team would direct him elsewhere, as they should be able to help make that change.
Was your husband able to connect via webchat? I've sent you a PM with a few extra details - if those settings haven't yet been updated, follow the steps there and we'll get things sorted for him.
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on 04-26-2023 04:30 PM
on 07-14-2023 11:43 AM
HI I'm new to 3, can you tell me how i can shorten my number of calls please before voicemail.
on 10-05-2023 11:06 AM
Hi there, Please can you tell me how to choose a shorter delay before calls are diverted ot voicemail. Think mine must be set to 15 secs. Thank you
on 08-07-2024 03:57 PM
can you message me too because your customer support has just told me it can't be changed?