We all know from the forum that hundreds of people are having an issue where many many websites (like dropbox.com, ring.com , and others) stop loading when using the 3Internet APN. We also know that using a VPN works, and that switching APN to three.co.uk works as a fix, but there are some tradeoffs since the latter uses CGNAT.
I have complained, escalated, and complained again and today I had a call with a technical team representative. Three UK has not declared any outage - the fact that this forum is full of hundreds of reports, and no doubt their support channels are full of thousands of reports, has not triggered any internal process to address a systemic problem. It's been two weeks now.
Since this cannot be unintentional, I think that something smells here and they are acting dishonestly. I encourage everyone to ask for a deadlock on their complaint and escalate to the Communications Ombudsman (I did) so they have enough data points to sanction Three's behaviour.
I also highlight that there seems to be a known fix, documented by many users (in particular here), that support can apply. All my Three Support representatives refused to do so, with one saying "I do not understand what you are talking about". Given the magnitude of the issue, again they should simply apply the fix to every single account, and the fact that they are not doing it is a serious breach of contract and good faith.
